The role involves leading incident management, collaborating with teams, and ensuring effective communication under pressure while managing infrastructure components.
Incident Management• Experience working with cross-functional teams and leading matrixed groups• Strong interpersonal skills including collaboration,
List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing• Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations• Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.
List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing• Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations• Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.
Top Skills
Authentication
Collaboration Products
Email
Network Access
Saas Solutions
Wan
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
