The Informatica Support Engineer is responsible for incident management, request fulfillment, application monitoring, troubleshooting, and ensuring data warehouse availability, while adhering to business SLA.
Job title
Informatica Production Support
Position description
The associate will be responsible for support management of Informatica suite applications.
Provide a description of what the position does within your group/department
Key responsibilities and accountabilities
Key responsibilities include but not limited to
o Request fulfillment
o File Monitoring & Adhoc processing• Process Management o Define Best Practices
o Support Audits and Mitigation plans
A description of the main activities to be undertaken by the employee.
Be as specific as possible, making sure that you include all the main functions of the job.
Try to limit these to less than 15; if necessary, group individual tasks into main area of responsibilities
Goals
Associate will be responsible to ensure Data Warehouse availability, meeting business SLA and minor bug fixes/enhancements to ensure application stability. Architectural consultation, estimations for upgrades & migration. Contribute for MassMutual transformation initiatives.
Provide an outline of what the primary objective are for this role within the organization.
Informatica Production Support
Position description
The associate will be responsible for support management of Informatica suite applications.
Provide a description of what the position does within your group/department
Key responsibilities and accountabilities
Key responsibilities include but not limited to
- provide basic operation support management like Incident handling, request fulfillment, application batch monitoring, abend resolutions and critical business SLA adherence etc.,
- Collaborate with various application / business / infrastructure groups to troubleshoot application issues
- Perform functionality and impact analysis for any new project / enhancement / upgrades
- Perform bug fix / minor enhancements on demand
o Request fulfillment
o File Monitoring & Adhoc processing• Process Management o Define Best Practices
o Support Audits and Mitigation plans
A description of the main activities to be undertaken by the employee.
Be as specific as possible, making sure that you include all the main functions of the job.
Try to limit these to less than 15; if necessary, group individual tasks into main area of responsibilities
Goals
Associate will be responsible to ensure Data Warehouse availability, meeting business SLA and minor bug fixes/enhancements to ensure application stability. Architectural consultation, estimations for upgrades & migration. Contribute for MassMutual transformation initiatives.
Provide an outline of what the primary objective are for this role within the organization.
Top Skills
Informatica
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