Job Description
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As an Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms: Cloud Reliability Services TSE team, you will utilize your extensive knowledge of software, applications, and technical processes in the field of infrastructure engineering. Your role will involve expanding your technical and cross-functional knowledge both within and beyond your specific domain of expertise.
Job responsibilities
- Applies technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm
- Contribute to client Self-service capabilities by collaborating with partner teams.
- Troubleshoot complex priority incidents by strongly considering upstream/downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case
- Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement
- Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products
- Note: This role involves weekend on-call work and follows a global \"follow-the-sun\" model. The team provides 24/7 support through a distributed team across various time zones.
- Add to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in public and private clouds (ex. AWS, Cloud Foundry, Kubernetes)
- Deep knowledge of one or more areas of infrastructure engineering such as networking, databases, storage, SDLC, integration, streaming, or IAM
- Deep knowledge of at least one specific technology (ex. Kafka, Cassandra, S3) and one programming/scripting language (ex. Java, Python, Unix Shell Scripting, PowerShell)
- A drive to continue to develop technical and cross-functional knowledge
- Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry
- Knowledge of incident, change, and problem management processes
- AWS certification(s)
Preferred qualifications, capabilities, and skills
- Significant programming background in any applicable language
- Kubernetes, Azure, GCP, or Terraform or AWS certifications
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
