Inside Sales (Customer Support) – Pune (Supporting to Marine Business- Middle East Region).
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems.
Making the world a better place. Every day.
ABOUT THE JOB
In this role you will be responsible for providing direct support to customers, including transactional quotations, technical support and/or order processing.
Also you are responsible to prepare quotes & timely response to the customer preferable within same day/24 hours.
The prime objective is to deliver and secure superior customer experience.
To be a high performing team member throughout the organization.
WHAT YOU KNOW
Ideally, you are a Mechanical and/or electrical Engineer, having relevant experience of 2 - 6 years in providing direct support to customers, including transactional quotations, technical support and/or order processing.
You must have work on Review RFQ’s, perform technical evaluation, identify the spare parts details.
Understand and clarify legal terms, commercial terms & logistical terms with customers.
Communication skills, proactivity, initiative, ownership, customer centricity, sense or urgency and common sense to prioritize actions and differentiate customers scenarios (emergencies, critical operational spare partes to keep operations continuity, maintenance plans requirements and others).
Communicate with Central team colleagues outside of the region: experts / Distribution centers / Product centers, by raising service tickets to identify, get the price & delivery of spares.
Communicate with internal colleagues in the region: compliance, technical areas, credit management team, finance team, customer excellence.
Customer support by promptly responding on the various status of quote & order.
Also, you need to do follow-up with customers for spares quotes if needed. Regular customer communication. Support the customer solving basic technical questions.
Prepare of spare parts Quotation / Contracts.
You must carry the attitude for giving Strong customer focus, service culture and effective planning skills.
Fair application and process knowledge on Alfa Laval Heat Exchangers & High-Speed separation centrifuges, would be an advantage.
Tech-friendly skills are relevant to work with IT tools.
If you’re also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you’ll find a world of career-building opportunity.
Curious? Find out more and apply…
Note -
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
