Inside Sales Representative - Own Quota

Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.

Responsibilities

• An Inbound Sales Manager is accountable to generate incremental revenue from the new & existing customers approaching us via IB channels(chat/phones)
• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance, Stock, Firefly etc.
• Collaborate with Products specialist to demonstrate and drive product led growth (Adobe Sign, Substance, Stock, Firefly etc.)
• Demonstrate solution selling capabilities & proven track record on all productive parameters.
• Capacity to develop, communicate and present the customer insights to leaders with logical thinking.
• Track & manage sales pipeline and regular forecasting to meet assigned goals.
• Maintain basic hygiene, floor discipline & agent productivity (Online hours, # of chats/calls)
• Uplevel the selling skills and knowledge on all the Adobe solutions via ongoing trainings, self-learning & on the job insights

Requirements

• Graduation is a must for this role
• Should have excellent communication and presentation skills
• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions
• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales
• Should have the skills to engage a customer and seek more areas of revenue realization(value selling Vs. Transaction selling)
• Preferred experience in North American sales/support process and understanding the nuances of selling in this region
• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time
• Candidates with prior IT Sales background with an understanding of SaaS & selling in B2B/B2C segments shall be preferred.
• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired
• Should be willing to work in all Geos: NA, APAC and EMEA
• Should have a minimum typing speed of 40 words per minute for Chat