The Inside Sales Representative will guide entrepreneurs in making business solution decisions, qualify and close leads, manage customer interactions, and meet sales targets while ensuring a high-quality customer experience.
About doola
doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.
About the Role
We're hiring an Inside Sales Representative to join our team. This is a mid-level role focused on guiding entrepreneurs through business solution decisions. You'll contribute directly to sales targets and process improvements within a fast-paced, startup environment.
Responsiblities
- Qualifying and Closing Inbound Demo Leads: Engaging and converting inbound prospects interested in our solutions.
- Running Discovery and Matching Prospects: Identifying customer needs and aligning them with appropriate plans and features.
- Following Up and Nurturing Leads: Executing multi-touch outreach to advance leads through the sales pipeline.
- Managing Pipeline and CRM Accuracy: Maintaining precise customer data and pipeline status in the CRM.
- Achieving Sales Quota and Ensuring Customer Experience: Meeting monthly sales targets while providing high-quality customer interactions.
Skills and Qualifications
- Ability to clearly and empathetically communicate across Zoom/Google Meets, Live Chat, email, and phone, translating customer needs into actionable steps and building trust.
- Capacity to guide prospects through complex decisions by active listening, effective discovery questions, and positioning product features relevant to customer business objectives.
- Proactive identification and resolution of issues, process improvement, and internal customer advocacy. This includes flagging feedback patterns, documenting interactions, and suggesting new tools or processes.
- Active collection, synthesis, and communication of sales conversation insights to inform product, marketing, and operations. This involves structured feedback submission and participation in product feedback loops.
- Initiative in developing outbound strategies using available tools, scripts, and messaging to engage new leads, including testing messages, reactivating warm leads, and sharing results.
- 3-5+ years in a sales role.
- Education: A college degree.
- Technical Adaptability: Ability to operate within multiple systems in a fast-paced startup, adapting to change and embracing new solutions.
- Collaboration: A team player mindset with a commitment to continuous learning and improvement.
Bonus Qualifications
- Experience selling financial technology or business solutions.
- Knowledge of tax services.
- Startups
Why join us
• Opportunity to work with a dynamic and innovative company at the forefront of the industry.
• Collaborative and supportive team environment with opportunities for growth and development.
• Competitive compensation package with insane opportunity for growth.
Our values and non-values
• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.
• Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/
If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.
doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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