The Inside Sales Representative is responsible for responding to customer inquiries, managing orders, building relationships, and mentoring new employees in the sales operations team.
Job Summary & ResponsibilitiesResponsibilities Include:
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Working knowledge of partner registration process
• Ability to recognize an opportunity to upsell or attach services
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees
Personal Attributes:
• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education Preferred QualificationsQualifications:
• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of two years sales and or sales support experience in the information technology industry
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem solving skills
• Ability to travel as required meeting team and departmental goals (<25%)
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Working knowledge of partner registration process
• Ability to recognize an opportunity to upsell or attach services
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees
Personal Attributes:
• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education Preferred QualificationsQualifications:
• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of two years sales and or sales support experience in the information technology industry
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem solving skills
• Ability to travel as required meeting team and departmental goals (<25%)
Top Skills
Ms Office Suite
Partner-Facing Applications
Wwt Internal Systems
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
