Job Summary:
Schedule flexibility with ability to work non-standard business hours.
Understanding of telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc)
Understanding of various protocols like SS7,SIGTRAN,RADIUS,DIAMETER.
Strong understanding of 2G, 3G, 4G, and 5G, nodes.
Strong troubleshooting skills.
A keen analytical and structured approach to problem solving.
A dedication to customer satisfaction.
Excellent documentation skills.
Excellent written and verbal communication skills.
Willingness to learn in a fast-paced environment.
Proven ability to work independently.
Strong communication skills.
Responsibilities:
Perform telecom nodes troubleshooting to assure high levels of stability, reliability, and availability of the Managed Connectivity services.
Diagnose end to end Managed Connectivity related issues.
Monitor the Semtech Global NOC
Troubleshoot and diagnose IP network issues and determine appropriate solutions.
Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.
Configure, optimize, and fine-tune monitoring systems.
Install operating system software, patches, and upgrades.
As the first line of defense, you will monitor systems and validate alerts using our array of monitoring tools.
Coordinate and implement network, software and hardware upgrades with the Network Operations and Development teams.
Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system.
Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.
Minimum Qualifications:
Must be actively pursuing a degree or certification from an accredited program - Bachelors/Masters Degree in Computer Science Engineering, E&C / Electronics Branch
Growth mindset- We want individuals that are open to learning and receiving feedback
Comfortable working in a team environment or autonomously on project work
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