As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.
Responsibilities- Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
- Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
- Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
- Share initial ideas for the professional direction of your organizational unit.
- Act as a professional advisor and mentor for staff, work teams, and task forces.
- Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
- Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
- Provide technical requirement inputs based on customers' deployment experience.
You have:
- Bachelor's degree in engineering with 5-10 years of relevant experience.
- Provides technical requirement inputs based on customers’ deployment experience.
- Inputs to develop SW/HW build-controlled production releases.
- Creation and release of hardware/software documentation and customer notifications.
It would be nice if you also had:
- Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
- Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
- Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
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