IT Business Systems Analyst

The role:

• We are seeking a Business & System Analyst that is proficient in Certinia Billing and Finance & Accounting ERP to join our IT & Application Department
• This role demands a deep understanding of billing and accounting practices, particularly in expense management and accounts payables processes, client invoicing and accounts receivables processes, revenue recognition, WIP reporting and backlog reporting.
• The ideal candidate will effectively apply these practices within the Certinia PS Cloud and ERP Cloud applications.
• This position involves collaborating with key stakeholders across the business, finance and business relationship managers to manage application questions, implement changes and drive application enhancements along with working with the technical teams on a regular basis.

Key Responsibilities:

• Supporting, administering and maintaining Certinia Billing and Accounting applications
• Supporting month end closure financial processes
• Monitoring system performance, troubleshoot issues and ensure smooth operation.
• Implementing and overseeing application changes and enhancements.
• Integrate seamlessly with Certinia Accounting or your preferred ERP system.
• Manage ordering, invoicing, cash application, and collections within the Salesforce platform.
• Provide full visibility of customer billings to sales, customer service, and delivery teams, improving customer service and reducing disputes.
• Automate your billing process, generate invoices accurately, and reduce payment processing time.
• Accommodate one-time bills, recurring bills, payment schedules, and batch invoicing while ensuring sales tax compliance
• Automate accounting entries for seamless integration with legacy ERP systems or real-time posting to Certinia Accounting
• Applying and supporting the accounting practices within the Certinia applications; including
  • Implement and Customize invoice formats for email or printing
  • Revenue recognition engine
  • Time management
  • Backlog management
  • Invoicing and currency matters
  • Work in progress reporting and project economics
• Stakeholder Collaboration :
  • Acting as a liaison between the business, finance and business relationship managers to understand and address application-related needs.
  • Providing technical solutions to meet business requirements.
• Drive the development and enhancements of the application relating to finance and accounting matters
• Conduct user training sessions on application functionalities and best practices
• Technical Support and Documentation :
  • Offering technical support to internal teams regarding Certinia applications.
  • Developing and maintaining comprehensive documentation for application processes and configurations.
  • Ensuring data integrity and security within the applications.

What you’ll bring:

• You'll have a minimum 3 years' experience as a Salesforce Administrator
• You'll have a minimum of 3 years' experience with Billing and Certinia Accounting (FinancialForce)
• Someone with a solid background in accounting practices, especially in accounts payable, accounts receivable and revenue recognition.
• Experience with WIP and backlog reporting is desired
• A demonstrated capability to work with business stakeholders to deliver effective technical solutions
• Agile delivery experience using methodologies like Scrum
• A qualification or degree in Computer Science, Accountancy or a related field is expected
• Additionally, you'll have strong capabilities in:
  • Analytical Skills:
    • Excellent problem-solving abilities to address integration and user management challenges.
    • Strong attention to detail and data accuracy.
  • Communication Skills:
    • Effective verbal and written communication skills.
    • Ability to convey technical information to non-technical stakeholders.
  • Organizational Skills:
    • Strong organisation skills with the ability to prioritise tasks effectively.
    • Ability to work independently and as part of a team.
  • Interpersonal Skills:
    • Strong collaborative skills to work with cross-functional teams.
    • Ability to provide user support and training with patience and clarity.