IT Engineer II (O365, Active Directory, AWS, DNS, Troubleshoot)

Vertafore is seeking a talented, energetic, and self-driven individual to join our Desktop as a Service (DaaS) support team. You will be responsible for supporting customers that run the Vertafore DaaS offering in Amazon Web Services (AWS). You will also handle more complex issues and support escalations.
You will directly impact our customer's ability to improve productivity, manage account needs, standardize, and streamline processes, as well as capture data for strategic decision-making. You will also be the "face" of Vertafore with our customers.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:• Support customers infrastructure at Amazon Web Services (AWS)• Support customers email system at Office 365• Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products• Configure and maintain Firewalls and VPN connections• Work with Antivirus solutions• Willingness to work closely with end-users to troubleshoot cloud, virtual desktop, local hardware, and peripheral devices• Applies quality control and quality assurance principles• Demonstrates ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence• Learns quickly and works well with other members of the team to complete customer projects
Knowledge, Skills and Abilities: • Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpaces• Office 365 tenant experience: Setup, support, administration, migrations, and maintenance• Microsoft: Windows 10, Windows Server 2012/2016/2019, Office products• Firewall experience: Cisco ASA and Fortinet FortiGate• Wireless experience: General wireless knowledge• Experience with Microsoft server operating systems and services, including Active Directory, File and Print, IIS, SQL, WSUS, permissions, and security a plus• Experience with Powershell, login scripts, batch and cmd scripts a plus• Experience with enterprise backup and disaster recovery technology and methodology• Experience supporting customers thru a variety of contact channels including chat, email and phone• Exceptional interpersonal and customer support experience required• Excellent verbal and written communication skills• Strong self-starting attitude• Strong technical skills
Qualifications:• Bachelor's Degree in CS/IT• AWS Certified Solutions Architect - Associate or equivalent work experience• Network Plus certification or equivalent work experience• 3 - 4 years of related technical experience
Additional Requirements and Details: • Willing to work in rotational shift with major coverage between 8am - 8pm EST• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.)• Frequent sitting and/or standing
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.