IT Support Analyst- Office365 Collaboration

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of IT Support Analyst - Office365 Collaboration. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let's craft the future together!

What will you be doing?

• Support specialist for supporting Exchange online, OneDrive, SharePoint and Microsoft team, Teams telephony and related audio video services infrastructure and other O365 services. Attend project meetings and act as a team representative.
• Provide Domain guidance on: Office365 services, majorly Microsoft teams, Microsoft teams telephony, Fax integration, OneDrive, SharePoint and O365 services and On Premise Exchange Administration.
• Develop and supervise PowerShell scripts required for day-to-day operations and various reports as per business need such as onboarding, offboarding, mailbox, license reports etc.
• Installs, configures and tackle Exchange on premise systems used for Office365 Hybrid as well SMTP Relays in support of non-Office365 clients sending mail as well future requirements that apply the Hybrid environment. Need to stay ahead of on both technological advances and user application changes on the Office365\Cloud platform.
• Provide SME mentorship as a liaison between the team and other groups, IE: Service Now Level I desk, or Worldwide Level II support teams. Work within the IT Client Services teams and assist in continued operation support and features improvements of Office365, and supported services.
• Document and track work in Service Now (Incident management Ticket recording system) as appropriate. Increase issues as appropriate. Provides user support on remote connectivity issues using various technologies (VPN) relates to Office365.
• Supports audio visual and video conferencing equipment as it is related to integration with Office365 and the Smith & Nephew Video Conferencing team, Unified Communications, telecommunications technologies, and AV systems.
• Configure and solve SIP Trunk, Teams integration with third-party applications, and AV equipment. Lead voice routing policy, Auto Attendant, call queue, collaborative calling, Teams Phones, Cisco Call Manager, Direct Routing, MS Calling Plans, and Operator Connect.
• Assist team members with day-to-day activities involving Unified Communication. Participate in disaster recovery planning and execution. Analyze performance metrics and generate reports. Stay updated with the latest trends in Unified Communications, telephony, and AV technologies.
• Effective collaborator communication and management, ensuring alignment and happiness. Timely delivery of project breakthroughs and final work within budget. Continuous improvement and adoption of standard processes in project management.

What will you need to be successful?

• Education: Bachelor's Degree or equivalent experience in Information Technology / Computer Science/ Computer Engineering.
• Operating Mode: Hybrid: Work from office:2 days in a week. Monday to Friday– 24/5 (Weekend Support based on Business requirement).
• Experience: Minimum 1+years of Experience in a business environment, 2 years or more with Exchange Server or 2+ years with Office365 (Exchange online, OneDrive, SharePoint, Microsoft team and Teams telephony). 1+ year of Microsoft Azure as it relates to Active Directory and Office 365.
• Exchange Server Current versions Cloud and on-Premises. Exchange Hybrid Server to bridge Exchange Online and traditional on-Premises. Cloud and Migration to Cloud as it pertains to Office365. Office 365 Current production offerings.
• Maintain skills, technical education, and industry direction to quickly become Subject Matter Expert while an Office 365 offering is in Preview and ready when released to Production. Knowledge of Azure AD, Group Policy, and Conditional Access policies.
• Knowledge of PowerShell scripting for automation and management of Exchange online, o365 licenses, OneDrive, SharePoint, Teams Platform and Telephony Over Teams.
• Teamwork: An individual who can work efficiently in a collaborative environment and foster teamwork with their peer group, their local & virtual team colleagues and with employees outside of the IT function.
• Proficient in building collaborative teams, maintain calm and focus under pressure and instill that ability in others, and be effective communicators.

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

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