The IT Support Engineer will lead customer experience, resolve technical issues, develop solutions on Salesforce, and provide advanced technical support.
Our Company
We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
The role:
- Lead the complete end-to-end customer experience. Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues.
- Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams as vital, as well as prioritizing and managing time effectively in a fast-paced environment.
- Raise issues to Product Engineering, when required. Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers.
- Provide peer mentorship to team members through a Swarming framework. Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
- Provide advanced technical support while ensuring that customer satisfaction is achieved
- Experiencing designing and implementing high-scale distributed systems
- Understanding of scaling, availability and operational concerns for large systems
- responsible for designing, developing, testing, and implementing customized solutions on the Salesforce platform by utilizing Apex coding, Visualforce, and Lightning components to meet specific business needs.
- Investigating and resolving complex technical issues reported by users.
- Debugging production code to identify root causes of bugs and system errors.
- Providing detailed technical explanations to users with varying levels of technical expertise.
- Experience: 18+months in Salesforce Development and Integration
- REQUIRED SKILLS: Apex (JavaScript), HTML, SQL, strong problem-solving skills, and analytical thinking.
- Familiarity with Certinia PSA is desirable.
What you’ll bring:
- As a Salesforce developer you have knowledge of the technical domains of Salesforce including the various cloud platforms, programmatic development, declarative solutioning and integrations
- Ability to perform automated testing and write unit tests
- Understanding of E2E lifecycle of Salesforce development collaborating with multiple engineers
- Experience integrating Salesforce with external systems & applications. Knowledge of Salesforce APIs (SOAP, REST, Bulk, Metadata) and best practices for common integration scenarios
- Front-end development experience with Lightning Web Components
- Knowledge of integrations, 3rd party integration tools, ETL with Salesforce
- Knowledge of Object-Oriented Analysis and Design, database design and software development lifecycle
- Participate in technical design sessions; develop technical solution documentation aligned with the business objectives
- Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation
- Troubleshoot and fix the issues.
- Work with teams to identify problems and determine the appropriate tools for addressing them
About us
We’re a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.
#LI-RR1
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Top Skills
Apex
Bulk
HTML
JavaScript
Lightning Web Components
Metadata
Rest
Salesforce
Soap
SQL
Hitachi Digital Services Pune, Mahārāshtra, IND Office
Tower VII Magarpatta City SEZ, Hadapsar, , Pune, India, 411001
Similar Jobs
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
The Senior Salesforce Developer will build and maintain Salesforce systems, implement technical solutions, collaborate with teams, and optimize existing implementations while adhering to best practices and CI/CD processes.
Top Skills:
ApexBulk ApiCi/CdGearsetGitJavaScriptNetSuiteRest ApiSalesforceSfdxSoap ApiSOQLSoslVisualforceZuora Billing
Information Technology • Consulting
The IT Support Engineer leads customer issues resolution, develops Salesforce solutions, proficiently debugs code, and mentors team members. Requires knowledge of Salesforce technical domains, APIs, and front-end development.
Top Skills:
ApexBulkCertinia PsaHTMLJavaScriptLightning Web ComponentsMetadataRestSalesforceSoapSQL
Fintech • Consulting
As a Salesforce Developer, you will integrate data sources, develop APIs, and create data pipelines while ensuring best practices in coding and data governance.
Top Skills:
ApexApi DevelopmentCdpCi/CdData TransformationEinstein AnalyticsETLGitHerokuJavaScriptJenkinsJwtMarketing CloudMulesoftOauthRestSalesforce Data CloudSAMLSoap
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
