Who We Are
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.
Job Description
We are looking for an IT Support Specialist to provide technical support for internal teams across the company. They get new employees up and running on all systems, control/monitor system access, troubleshoot system issues and guide/solve technical issues that may arise. It is an onsite role.
Responsibilities
- Assist with the Service Desk and IT operations including but not limited to: IT incident/problem escalation and communication, IT service level adherence and reporting, IT performance, IT operational documentation and processes.
- Assist with network architecture, maintenance and support of holistic technology solutions that integrate with process and personnel solutions to support key business objectives.
- Assist with and execute deployments for new software platforms, migrations to new platforms and sunsetting of existing platforms, as needed.
- Add to the excellent quality of service provided by the IT Support Team.
- Responsible for on-boarding and off-boarding employees to business applications based on their role and responsibilities.
- Define, document, and abide by processes to increase efficiencies and provide better support.
- Order equipment for new hires and maintain inventory of existing equipment (laptops, monitors, peripherals, etc.)
- Configure equipment and accounts for new employees - installing required software and creating accounts in appropriate systems
- Maintain access to tools and applications as employees change roles or terminate
- Assist employees with company hardware and software issues
- Other duties as assigned
Required Qualifications
- 2 to 4 years of experience in a technical customer support role with strong knowledge of troubleshooting, complex technical issues.
- Preferably, candidates have a B.E./Btech/M.Tech. or combination of technical certifications and similar IT roles.
- Excellent written and verbal communication
- Passionate about tech and a desire to learn
- Impeccable organization and planning skills
- Hands on experience supporting Windows/MacOS
- Network experience
Preferred Qualifications
- Experience with Jira, S1, Okta, GWS, NinjaOne and Jumpcloud
- College or comparable technical training
We Put Our Employees First
You’ll fit right in if you’re:
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team player; win or lose you lift others up
- Value authenticity, other’s perspectives, and diversity in the workplace
- Have a passion for smart tech and the real estate industry
#LI-Onsite
For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team player; win or lose you lift others up
- Value authenticity, other’s perspectives, and diversity in the workplace
- Have a passion for smart tech and the real estate industry
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