IT Support Specialist

Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team. This role is responsible for delivering technical assistance and support for computer systems, hardware, and software. The IT Support Specialist will handle user inquiries, troubleshoot issues, and ensure timely and professional resolution of system and user concerns.

You will become part of a dynamic and fast-paced global team within a positive and high-performance culture. This role requires an on-site presence at our Gurugram office; therefore, candidates must be based locally and able to commute daily. As the global IT Help Desk operates 24/7, you will be expected to work in rotating shifts and participate in a remote on-call schedule during weekends.

• Experience with Microsoft Intune is a huge plus.
• Knowledge of and ability to use O365 Administration (Exchange, Teams, SharePoint, Azure AD, etc.)
• Capable of utilizing Active directory
• Strong troubleshooting skills for software, hardware, and networking issues.
• Ability to diagnose and repair hardware problems, including computers, printers, and peripherals.
• Proficiency with operating systems (Windows and macOS, Linux is a plus) and productivity software like Microsoft Office.
• Knowledge of basic networking (e.g., IP addressing, DNS) and resolving connectivity issues (Wi-Fi, LAN).
• Experience with remote desktop support tools (TeamViewer, Bomgar, SplashTop).
• Must be able to diagnose and solve hardware or software problems remotely and in-person
• Proficiency in troubleshooting email platforms (e.g., Outlook, Gmail) and managing email servers.
• Experience with helpdesk systems like Jira Service Desk, ServiceNow, or Zendesk.
• Understanding of cybersecurity principles, including MFA and antivirus solutions.
• Basic scripting skills (e.g., PowerShell, Bash) for automation.

• Expertise in configuring and maintaining desktops, laptops, and printers.
• Knowledge of mobile device management (e.g., smartphones, tablets).

• Proficiency in setting up VPNs and troubleshooting.

• Excellent communication and relationship-building abilities.
• Adaptability and resilience in high-pressure environments.
• A commitment to self-improvement and professional growth.

• Proficiency in English with strong communication skills.

Education required:

Bachelor's degree or equivalent experience in Computer Science or Systems Engineering preferred.

Experience preferred:

At least 2 years of help desk support.

• Free Gourmet Tea/ Coffee on the house.
• Extensive Mediclaim Benefit
• Cab facility for up to 50 kms from office location in EST (Night) Hours.