Provide technical support for Google Workspace, Microsoft 365, Azure, web and email hosting, domains, cloud and VPS hosting, firewalls, and CCTV systems. Deploy, configure, train users, and support office systems and operations. Handle client requests by phone, email, and support tickets, troubleshoot issues efficiently, communicate in English, and work independently in a fast-paced environment.
- Handling Technical Support for all our solutions such as G Suite, Google Workspace, Microsoft 365 / Azure, Web-Email Hosting ( cPanel & Plesk Control Panels ), Domain Name Registrations, ThinkEmailer.com, Cloud & VPS Hosting, Firewall, CCTV handling, etc Deployment, Setup and Training on our Solutions.
- Supporting Office Systems & Operations.
- Hardware & Networking Knowledge will be preferred.
- Knowledge of Web Hosting, DNS Management will be an advantage.
Ability to work independently.
- Ability to respond to customers in English via the Think Support Ticket system.
Requirements
- Ability to handle Support Requests from Clients on Phone and Email.
- Work quickly and efficiently under pressure.
- Attention to detail.
- Should be able to interact with clients and get their updates done.
- Should be a motivated self starter and like working on fast paced projects.
- A Technology geek at heart with Quick Learning Opportunities.
- Only candidates currently working or living in Mumbai should apply.
- Opportunity to get Google certified on Suite, Google Cloud Platform, Freshworks etc.
Many Learning and Certification Opportunities.
Superb written and verbal communication skills in English.
Benefits
- Google & Cloud certifications
- Continuous learning & growth opportunities
- Fast-paced, collaborative work environment
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
