IT Technologist (Site Reliability Engineer)

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeMedtronic is hiring a Site Reliability Engineer (SRE). The Site Reliability Engineer is responsible for the overall health, performance, and reliability of mission-critical applications and systems, including SAP, Salesforce, Jira, and Confluence. This role combines systems engineering and IT operations to ensure seamless deployment, stability, and scalability of systems and applications. You will work closely with cross-functional teams to design and implement infrastructure solutions, develop automation strategies, and drive continuous improvement initiatives. The ideal candidate will be a proactive problem solver with a deep understanding of software development, cloud infrastructure, and DevOps practices. This role also includes a focus on security, compliance, and business continuity, ensuring that applications and infrastructure are resilient, secure, and aligned with industry standards.
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

• Design, implement, and maintain scalable, highly available systems architecture for critical business applications like SAP, Salesforce, Jira, and Confluence.
• Proactively monitor and manage performance, availability, and capacity while implementing automation strategies to streamline processes and reduce manual efforts.
• Collaborate with development and IT teams for seamless deployments, configuration changes, and infrastructure upgrades, ensuring alignment with business needs.
• Conduct root cause analysis, resolve complex technical issues, and implement SRE best practices, focusing on service-level objectives (SLOs) and indicators (SLIs).
• Manage and optimize cloud infrastructure (including hybrid and multi-cloud environments) to ensure cost efficiency, performance, and scalability.
• Lead disaster recovery planning, business continuity initiatives, and capacity planning to maintain system resilience and availability.
• Implement security and compliance best practices, monitoring for vulnerabilities, and ensuring adherence to industry standards (e.g., SOX, GDPR, HIPAA).
• Drive change and release management processes, planning and coordinating production deployments, and optimizing workflows.
• Serve as a technical expert in enterprise applications, developing comprehensive documentation, and mentoring junior team members.
• Collaborate with stakeholders to prioritize projects, align SRE initiatives with business goals, and provide technical leadership across the organization.

  Required Knowledge and Experience:

• In-depth knowledge of enterprise application systems, including SAP, Salesforce, Jira, and Confluence.
• Experience with cloud platforms (AWS, Azure, or GCP) and cloud-native services, such as container orchestration (Kubernetes) and serverless computing.
• Strong proficiency in scripting languages such as Python, Bash, or PowerShell for automating infrastructure and application management tasks.
• Solid understanding of CI/CD pipelines, GitOps, and Infrastructure as Code using tools like Jenkins, GitHub Actions, Terraform, or CloudFormation.
• Experience with monitoring, logging, and observability tools such as Prometheus, Grafana, Data Dog, Dynatrace, or Splunk.
• Familiarity with IT service management (ITSM) practices and tools like ServiceNow.
• Excellent troubleshooting and analytical skills with the ability to navigate complex technical environments.
• Strong communication and collaboration skills, with the ability to work effectively across multiple teams and stakeholders.
• Ability to manage multiple priorities in a fast-paced, dynamic environment with a focus on delivering value and driving results.
• Knowledge of disaster recovery planning, capacity planning, and performance optimization strategies.
• Familiarity with ITIL framework and experience implementing IT service management principles.

Must Have Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT infrastructure and operations roles, with at least 3 years in a Site Reliability Engineering position.
• Proven track record of supporting and managing enterprise applications such as SAP and Salesforce
• Extensive experience with cloud platforms (AWS, Azure, or GCP) and associated automation tools.
• Strong proficiency in scripting/programming languages such as Python, Bash, or JavaScript.
• Deep understanding of monitoring and observability principles and experience with industry-standard tools.
• Prior experience in incident management, problem resolution, and root cause analysis in large-scale environments.
• Experience with hybrid or multi-cloud environments and cloud infrastructure optimization.
• Understanding of security practices, compliance requirements, and vulnerability management.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here