ITIL Change Manager

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Job Description:

Help strengthen our Team as a Change Manager. This is a Hybrid role in Northern Ireland with remote working and 1-2 days a month in the Belfast office.

An excellent opportunity for a Change Manager to join our team to be responsible for the service delivered to a large customer with a vast portfolio of technologies.

What you will be doing:

• Be responsible for the Change Management and appropriate release process for the customer aligned account
• Support the implementation and improvement of the client policies, processes, and procedures under the direction of the Head of Change Management
• Monitor compliance and ensure the processes and procedures are being adhered to Support ISO compliance procedures and audit activities annually.
• Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services
• Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production
• Authoring Internal Reporting monthly and contributing to customer reporting on Change, Release and Patching

What we are looking for:

• Proven experience of working in Service Delivery / Service Management within a large outsourced environment spanning multiple geographies and business units.
• Excellent knowledge of all ITIL service delivery and service support processes.
• Experience working in an environment based on best practice frameworks such as ITIL
• Sound knowledge of IT infrastructure and application technologies
• Experience in handling complex situations and escalations
• Track record in the delivery of Change Management
• Proven ability to work with a diverse set of stakeholders

About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 4000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

• Opportunity to progress your career in change assurance management
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

What we hope you’ll do next:
 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
 

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless  of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

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