Develop applications using Genesys APIs and JavaScript, set up CTI environments, create voice and chat bots, and lead development processes.
- Primary Skill: Genesys, BOT
- Secondary skill: AI can be secondary skill
- Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications
- Set up and maintain CTI environments for voice, email, and chat routing
- Develop voice and chat bots per business specifications
- Measure, monitor, and manage ACD performance
- Integrate applications with Genesys softphone and CTI features
- Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions
- Ability to present own and other developers' work to a broader audience
- Ability to lead the development process of a feature as part of a cross-disciplinary team
- Can work independently in a multi-disciplinary team with minimal support
- Help junior members of the team with task completion, estimation, and troubleshooting
- Works closely with both business and technical stakeholders
- Communicate effectively with the team with estimates, blockers, etc.
- Produces application artifacts per SDLC, Agile and DevOps audit requirements
- Implements high-quality, cost-effective and sustainable solutions. Meet today's needs with the potential to scale or adapt to the needs of the future/new emerging technologies.
- Participates in design & code reviews and manages deployment
Top Skills
AI
Genesys
JavaScript
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