What you will do:
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Act as a Technical Subject Matter Expert (SME) to manage and support integrations across multiple Enterprise Integration cloud platforms such as Mulesoft, Axway, or IBM Integration Bus.
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Handle incident management and service requests, monitor operational metrics, and respond to alerts.
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Troubleshoot and resolve issues across all environments effectively.
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Implement bug fixes and drive continuous improvements to reduce incidents.
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Establish monitoring and alert mechanisms to ensure system reliability.
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Assist in the monthly patching of integration platforms.
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Collaborate with project teams and business stakeholders to provide support and integrate solutions.
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Design and implement integration solutions by adhering to best practices for various applications and systems.
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Enforce defined policies and checklists for successful project transitions.
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Ensure the technical quality and compliance of integration solutions.
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Support the Integration Architecture team in planning upgrades and migrations in accordance with the technology roadmap.
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Maintain a cadence with the Integration Architecture team to discuss assigned tasks and seek guidance as needed.
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Manage support KPIs and keep the interface repository updated.
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Provide technical assistance to offshore teams and external partners.
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Support new platform use cases and facilitate their onboarding.
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Collaborate effectively with partner and product vendor teams.
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Create and maintain documentation as required.
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Be flexible regarding on-call and weekend support as needed.
What we look for:
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Bachelor's degree in IT or a similar technology-related field.
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1-3 years of development and/or support experience in integration platforms.
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Familiarity with Mulesoft, CI/CD deployment tools, preferably Azure DevOps.
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Experience with Managed File Transfer (MFT) products and configurations, preferably Axway ST.
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Basic SQL skills and understanding of SSL Certificate management.
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Experience in implementing DevOps, CI/CD configurations, and automation.
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Understanding of integration, API architecture, and cloud platforms.
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Strong troubleshooting skills and ability to collaborate with multiple project teams.
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Willingness to learn quickly and participate in cross-training opportunities.
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Ability to work effectively in a team environment.
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Relevant integration certifications such as Mulesoft or similar are a plus.
