The Junior Customer Account Manager coordinates sales processes, manages customer relationships, supports sales teams, and ensures timely deal closure through effective communication and organization.
(Junior) Specialist, Sales Coordination 6
Role Description Summary
The incumbent is the key point of coordination in the sales process for all sales related activities, i.e. from lead to order. This position functions as the gatekeeper for all information and workflows surrounding the customer relationship and contractual data. In this position you will support sales in maintaining and enhancing customer relationships. Furthermore, the position holder will be managing, creating and coordinating all sales related activities and information between sales regions and internal departments to ensure smooth and timely flow of the sales process to close deals and to win the customer. This also includes coordination of certain after-sales activities.
Primary Responsibilities / Key Result Areas• Act as key coordinator in the sales process at each stage, proactively monitor and report on pending actions• Support the assigned Sales teams in closing their opportunities and fulfilling their sales targets• Support Sales in the deal qualification process, contract review to the final signature and deal activation, including assisting with keeping the designated timelines Process management of all sales opportunities in respective CRM (ensuring minimum turnaround time whilst adhering to corporate governance)• Identify areas which require change, address the obstacles or delays, suggest appropriate improvements to processes, procedures and workflows• Ensure accurate responses to requests from stakeholders and managing expectations with regards to delivery time• Provide support to other team members as required.
Competencies• Excellent verbal and written communication skills and the ability to communicate effectively with customers and colleagues• Ability to organise, prioritise and handle multiple time-sensitive tasks efficiently in a demanding and fast-changing environment• Self-sufficient, requires minimal supervision, works independently and able to guide others• Talent to build and maintain relationships with internal customers• Ability to work across a range of management levels, disciplines and cultures• Attention for detail• Ability to achieve team goals and objectives by taking initiatives, being proactive and flexible• Creative and pragmatic in solving issues following the company's governance.
Qualification & Experience• Bachelor's degree or equivalent education, or demonstrable comparable work experience• Minimum of 5 years professional experience is required, preferably with 2 or more years in a satellite or telecommunications commercial/ sales environment• Experience in customer-facing positions• Computer literacy (in Microsoft Office), solid knowledge of CRM tools, SalesForce and Microsoft D365• Fluency in English and Portuguese (business negotiations level). Familiarity of other languages would be an advantage
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
Role Description Summary
The incumbent is the key point of coordination in the sales process for all sales related activities, i.e. from lead to order. This position functions as the gatekeeper for all information and workflows surrounding the customer relationship and contractual data. In this position you will support sales in maintaining and enhancing customer relationships. Furthermore, the position holder will be managing, creating and coordinating all sales related activities and information between sales regions and internal departments to ensure smooth and timely flow of the sales process to close deals and to win the customer. This also includes coordination of certain after-sales activities.
Primary Responsibilities / Key Result Areas• Act as key coordinator in the sales process at each stage, proactively monitor and report on pending actions• Support the assigned Sales teams in closing their opportunities and fulfilling their sales targets• Support Sales in the deal qualification process, contract review to the final signature and deal activation, including assisting with keeping the designated timelines Process management of all sales opportunities in respective CRM (ensuring minimum turnaround time whilst adhering to corporate governance)• Identify areas which require change, address the obstacles or delays, suggest appropriate improvements to processes, procedures and workflows• Ensure accurate responses to requests from stakeholders and managing expectations with regards to delivery time• Provide support to other team members as required.
Competencies• Excellent verbal and written communication skills and the ability to communicate effectively with customers and colleagues• Ability to organise, prioritise and handle multiple time-sensitive tasks efficiently in a demanding and fast-changing environment• Self-sufficient, requires minimal supervision, works independently and able to guide others• Talent to build and maintain relationships with internal customers• Ability to work across a range of management levels, disciplines and cultures• Attention for detail• Ability to achieve team goals and objectives by taking initiatives, being proactive and flexible• Creative and pragmatic in solving issues following the company's governance.
Qualification & Experience• Bachelor's degree or equivalent education, or demonstrable comparable work experience• Minimum of 5 years professional experience is required, preferably with 2 or more years in a satellite or telecommunications commercial/ sales environment• Experience in customer-facing positions• Computer literacy (in Microsoft Office), solid knowledge of CRM tools, SalesForce and Microsoft D365• Fluency in English and Portuguese (business negotiations level). Familiarity of other languages would be an advantage
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
Top Skills
Crm Tools
Microsoft D365
MS Office
Salesforce
Similar Jobs at Intelsat, now part of SES
Aerospace • Digital Media • Information Technology • Internet of Things • Mobile • Software
The Manager of Quality Assurance will oversee quality assurance efforts and ensure compliance with standards and regulations in the company.
Aerospace • Digital Media • Information Technology • Internet of Things • Mobile • Software
This role supports master data maintenance and accuracy across multiple domains in SAP S/4HANA, requiring collaboration with Finance and IT teams.
Top Skills:
ExcelPowerPointReporting ToolsSap S/4Hana
Aerospace • Digital Media • Information Technology • Internet of Things • Mobile • Software
The Junior Accountant manages end-to-end invoice processing, ensuring compliance with accounting standards and internal controls, alongside vendor query resolutions and month-end close activities.
Top Skills:
Sap,S/4Hana,Oracle P2P,Excel,Powerpoint
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
