Serve as primary client contact to ensure retention and growth. Develop account strategies, identify upsell/cross-sell opportunities, run business reviews, and coordinate delivery with engineering and product teams. Translate technical requirements, handle escalations, provide post-delivery support, and ensure timely project execution and alignment with client goals.
Client Relationship Management
- Serve
as the primary point of contact for key clients, ensuring long-term
satisfaction and retention.
- Build
and maintain strong, trust-based relationships with client stakeholders,
including technical and business teams.
- Understand
clients' business goals, technical requirements, and challenges to
recommend appropriate solutions.
Account Growth & Strategy
- Identify
opportunities for upselling, cross selling, and new solution adoption
within existing accounts.
- Develop
and execute strategic account plans to meet revenue and growth targets.
- Conduct
periodic business reviews with clients to ensure continuous value
delivery.
Project Coordination & Delivery Oversight
- Collaborate
closely with internal engineering, product, and delivery teams to ensure
successful project execution.
- Translate
client needs into actionable technical requirements for development teams.
- Monitor
project progress, address issues proactively, and ensure timely delivery
of milestones.
Technical Understanding
- Leverage
software development knowledge to engage in technical discussions with
clients and internal teams.
- Provide
insights on feasibility, timelines, technology stacks, and solution
architectures when required.
- Act
as a bridge between technical and non‑technical stakeholders.
Issue Resolution & Support
- Handle
escalations efficiently and ensure quick resolution of client concerns.
- Provide
ongoing post‑delivery support and ensure continuous alignment with client
expectations.
Requirements
Technical Skills
- Bachelor’s/Master’s
degree in Computer Science, IT, Engineering, or related field.
- Minimum 5 years of experience in software development or technical account
management roles.
- Solid
understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile
apps), and agile methodologies.
- Ability
to translate complex technical concepts into understandable business
language.
Soft Skills
- Excellent
communication and presentation abilities.
- Strong
negotiation, client management, and interpersonal skills.
- Proven
ability to manage multiple accounts and priorities simultaneously.
- Analytical
mindset with strong problem-solving skills.
Preferred Qualifications
- Prior
experience in IT services, SaaS, or product-based environments.
- Experience
dealing with enterprise-level clients.
- Understanding
of project management tools and CRM platforms.
Benefits
- Opportunity
to work closely with top-tier clients and cutting-edge technology teams.
- Collaborative,
innovative, and growth-driven environment.
- Competitive
compensation and performance-based incentives.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
