AppZen Logo

AppZen

L1 Technical Consultant

Sorry, this job was removed at 05:51 p.m. (IST) on Wednesday, Feb 19, 2025
Be an Early Applicant
Hybrid
Pune, Maharashtra
Hybrid
Pune, Maharashtra

We have taken off this year! Since releasing our platform in 2016, over 1,800 enterprises have standardized on AppZen, including four of the top five banks, four of the top ten media companies, four of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and five of the top ten software providers. We were a Gartner Cool Vendor and have been recognized as one of the fastest-growing technology companies in the market. In 2019 we received $50 million in Series C funding from Lightspeed, Redpoint and other leading venture capital firms.


Description: This position’s primary laser focus is providing Tier I support to customers. You own the problem and the solution. The secondary responsibilities will include product demonstrations, creating support articles and blog posts for new features, and communicating with the development team with suggested improvements. If you are looking to make an immediate impact this is the role for you!

Responsibilities :

  • Provide a positive, personalized experience via email, live chat, and phone to each customer who reaches out.
  • You are not a robot, we want each customer to know how important they are.
  • Identify, troubleshoot and resolve Tier 1 issues.
  • Communicate suggested product improvements to the development team.

Must-Have:

  • Exceptional written and verbal communication skills.
  • Humble and Friendly personality with an open and honest communication style.
  • Ability to understand our business applications quickly with little hands-on training.
  • As we have overseas customers, hence ready to work in rotational shift as per business need.
  • As we have overseas customers, hence ready to work in long time Night Shift as per business need with 24*5 rotation shift environment 

Similar Jobs

8 Days Ago
Hybrid
Pune, Maharashtra, IND
Entry level
Entry level
Software
This role focuses on providing Tier I technical support to customers, identifying issues, and communicating improvements to the development team.
Yesterday
Hybrid
Pune, Maharashtra, IND
Mid level
Mid level
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
The Senior Enterprise Systems Administrator will manage the O365 ecosystem, develop solutions using Power Platform, administer Exchange servers, and provide hybrid O365 administration.
Top Skills: AzureadExchange OnlineMicrosoft GraphMs TeamsO365Power AppsPower AutomatePower BIPower PlatformPowershellSharepoint Online
Yesterday
Hybrid
Mumbai, Maharashtra, IND
Junior
Junior
Financial Services
As a Technology Support II member, you will troubleshoot, maintain, and resolve service interruptions for production application flows, focusing on operational stability and availability. You'll use observability tools to monitor environments, assist with incident management, and collaborate with stakeholders for effective issue resolution.

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account