As an L2 Technical Consultant, you will provide second-level technical support, interact with various teams on technical issues, reproduce customer problems, analyze data, author knowledge articles, and work in a shift environment. You will also require hands-on experience with specific technologies.
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
Responsibilities:
- Providing 2nd level technical support to customers and partners
- Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team
- Reproducing customer issues, file bug reports and coordinate the delivery of fixes.
- Analysing and collecting customer data: log files, Java stack traces, thread dumps,
- Authoring knowledge base articles and driving internal knowledge sharing
- Working off routine hours on occasion
- Should be ready to work in a 24*5 shift environment.
Must-Have:
- Hands-on experience with Java or Python.
- Good understanding of Relational Databases Hands-on experience in writing SQL queries
- Good understanding of JSON and web services-based API’s. Hands-on experience with log analysis tools such as Kibana.
- Ability to understand our business applications quickly.
- 4+ years in Level 2 support in a SaaS company.
Top Skills
Java
JSON
Kibana
Python
SQL
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