The Lead Developer will architect and implement Amazon Connect solutions, develop IVR workflows, and collaborate with teams to deliver cloud-based contact center applications.
Lead Developer – Amazon Connect
Experience: 8+ Years
Location: Remote – India
Employment Type: Full-time
We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms.
Key Responsibilities- Architect and implement Amazon Connect solutions for call center operations.
- Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
- Collaborate with global teams to build, test, and deploy production-ready contact center applications.
- Leverage AWS native services for scalability, security, and performance optimization.
- Lead technical discussions, provide code reviews, and ensure best practices across development cycles.
- 8+ years of total IT experience with a strong development background.
- 3+ years of experience working on Amazon Connect implementations.
- Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway).
- Strong understanding of telephony concepts, call routing, and SIP protocols.
- Experience integrating contact center systems with CRM or ERP solutions.
- AWS Developer / Architect certification.
- Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex.
- Hands-on experience with automation, monitoring, and analytics tools for contact centers.
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
As a Senior ServiceNow CRM Developer/Administrator, you will lead the design and implementation of CRM solutions, manage platform governance, and mentor junior developers while ensuring optimal service delivery.
Top Skills:
CSSFlow DesignerGlide ApiHTMLIntegration HubJavaScriptRestServicenowSoapXML
Cloud • Information Technology • Productivity • Software • Automation
The ServiceNow CPQ Developer/Administrator designs and configures product pricing and quoting functionalities, integrates with ERP systems, and ensures performance efficiency in the ServiceNow environment.
Top Skills:
CSSFlow DesignerGlide ApiHTMLIntegration HubJavaScriptJSONRest ApiServicenow
Cloud • Information Technology • Productivity • Software • Automation
The ServiceNow CPQ Developer/Administrator manages the architecture of the ServiceNow CPQ application, optimizing product configuration and pricing logic, developing advanced workflows, and overseeing integrations with ERP systems.
Top Skills:
CSSGlide ApiHTMLIntegrationhubJavaScriptJSONLow Code Cloud-Based SaasRest ApiServicenow
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
