The Lead Developer will architect and implement Amazon Connect solutions, develop IVR workflows, and collaborate with teams to deliver cloud-based contact center applications.
Lead Developer – Amazon Connect
Experience: 8+ Years
Location: Remote – India
Employment Type: Full-time
We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms.
Key Responsibilities- Architect and implement Amazon Connect solutions for call center operations.
- Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
- Collaborate with global teams to build, test, and deploy production-ready contact center applications.
- Leverage AWS native services for scalability, security, and performance optimization.
- Lead technical discussions, provide code reviews, and ensure best practices across development cycles.
- 8+ years of total IT experience with a strong development background.
- 3+ years of experience working on Amazon Connect implementations.
- Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway).
- Strong understanding of telephony concepts, call routing, and SIP protocols.
- Experience integrating contact center systems with CRM or ERP solutions.
- AWS Developer / Architect certification.
- Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex.
- Hands-on experience with automation, monitoring, and analytics tools for contact centers.
Top Skills
Amazon Connect
Api Gateway
AWS
Aws Lambda
Cloudwatch
DynamoDB
Lex
S3
Similar Jobs
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Oversee facilities operations in Mumbai, managing both technical and soft services, EHS compliance, vendor coordination, and documentation while ensuring global standards are met.
Top Skills:
Electrical SystemsFacilities Management SoftwareFire Safety SystemsHvac SystemsMicrosoft Office SuiteRemote Collaboration ToolsTask Management PlatformsWorkflow Management Tools
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Director of Employment Law will lead Atlassian's employment law strategy in India, advising on workforce matters, compliance, and collaborating with global teams.
.jpg)
Artificial Intelligence • Computer Vision • Machine Learning • Payments • Real Estate • PropTech
The Senior Manager of Software Engineering will lead customer experience application development, establishing operational excellence and fostering a collaborative engineering culture while managing a team.
Top Skills:
AWSDatadogGitGitJavaMySQLPostgresReactScalaSnowflakeTypescript
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
