The Lead Developer will architect and implement Amazon Connect solutions, develop IVR workflows, and collaborate with teams to deliver cloud-based contact center applications.
Lead Developer – Amazon Connect
Experience: 8+ Years
Location: Remote – India
Employment Type: Full-time
We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms.
Key Responsibilities- Architect and implement Amazon Connect solutions for call center operations.
- Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
- Collaborate with global teams to build, test, and deploy production-ready contact center applications.
- Leverage AWS native services for scalability, security, and performance optimization.
- Lead technical discussions, provide code reviews, and ensure best practices across development cycles.
- 8+ years of total IT experience with a strong development background.
- 3+ years of experience working on Amazon Connect implementations.
- Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway).
- Strong understanding of telephony concepts, call routing, and SIP protocols.
- Experience integrating contact center systems with CRM or ERP solutions.
- AWS Developer / Architect certification.
- Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex.
- Hands-on experience with automation, monitoring, and analytics tools for contact centers.
Top Skills
Amazon Connect
Api Gateway
AWS
Aws Lambda
Cloudwatch
DynamoDB
Lex
S3
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Senior Manager in Technology Services leads database management, performance tuning, cloud integration, automation implementation, security compliance, and collaboration with cross-functional teams to ensure optimal database operations.
Top Skills:
AnsibleAWSAzureElasticIbm Db2(Udb/Luw)RubrikTerraform
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Senior Adobe Analytics Consultant promotes information security practices, assesses security risks, ensures data protection compliance, and integrates security measures throughout the information lifecycle.
Top Skills:
Adobe AnalyticsCloudData & AiDigital Engineering
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Territory Account Executive will drive sales for Cloudflare in India, focusing on complex solutions for enterprise accounts through strategic selling and relationship building.
Top Skills:
Application SecurityCdnCloud SolutionsNetwork SecuritySaaS
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
