Lead Digital Workplace Engineer
We are seeking an experienced Staff Infrastructure Engineer to oversee the development and utilization of data systems. Looking to develop new technology for a globally revered brand? How about offering up your tech skills in a hugely successful business where smart money moves! Join Convera as Senior Digital Workplace Engineer!
Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid
We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
We make moving money so easy, that any company in the world can grow with confidence
Convera is building a world class digital workplace environment for our employees. We are looking for forward-thinking engineers who can architect, build, and support digital workplace platforms and tools. Come join the team setting the standard for the Employee Technology Experience!
This pivotal role requires expert understanding and knowledge of the Digital Workplace: M365 suite, Azure AD, AWS, Beyond Trust, Intune, JAMF
You will be responsible for- Serve as primary administrator for SaaS end user computing solutions
- Lead technical investigation and architecture in the end user computing space for new tool implementations driving improvement in efficiencies and end user experience
- Work with business counterparts to evaluate new categories of end user tools
- Serve as a technical expert for end user computing tools and escalations
- Provide technical leadership on implementing automation, education, and self-serve tooling for incident and service request reduction
- Partner with information security team on end user device end point protection tools and processing
Minimum Qualifications:
- Deep experience in implementing and managing the digital workplace: M365: Exchange, Teams, Sharepoint, OneDrive, Power Platform, Azure AD, AWS,
- Experience in cloud infrastructure environments: AWS and and good working knowledge of Beyond Trust PM, Box, Zoom, Intune, JAMF
- Excellent analytical skills and experience of PowerShell and automation scripting to streamline operations
- Strong oral and written communications with excellent teamwork and interpersonal skills to deliver support and training to ensure effective use of Digital Workplace Tools
- Collaborative working style to be able to partner with technology and business stakeholders across the organization and influence technology decisions
- Ability to understand and drive service management/SLAs
- Strong presentational skills including the ability to present technical topics to senior leadership
- A strong track record of executing in a dynamic and fast-paced environment
- Requires 6+ years of related technical and business experience
Preferred Qualifications:
- Experience in designing and implementing technologies that facilitate seamless collaboration, and productivity within an organization
- Implement solutions that enhance user experience and streamline operations
- Strong presentational skills including the ability to present technical topics to senior leadership and understand business requirements and translate to technical solutions
- Understanding of security and compliance in a fintech organization to manage endpoints and processes
- Strong experience with IT service management tools like ServiceNow and collaboration tools like Confluence, Jira
#LI-KP1
