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The Lead Engineer for Revenue Management Cloud Operations is responsible for ensuring the health of revenue management platforms, handling production incidents, automation of CI/CD pipelines, root cause analysis, and developing operational strategies for minimizing failures and downtime while maintaining documentation for team processes.
Company Summary
DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
- Working closely with the Operations Manager in performing the daily activities to proactively ensure the health of the Revenue Management platforms and no impact to our customers
- Design, Build and Maintain production monitoring with an automation first mindset
- When alarms due arise drive resolution and determine ways for future prevention
- Learn and understand the applicable AWS functions used to support the Revenue Management domain and provide input into overall optimization and operations
- Environment maintenance and own working with our infrastructure team on maintenance and upgrades (i.e., EKS, Database, etc...)
- Handle the bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
- Perform Test and Production deployments with an eye on automation of CI/CD pipelines
- Root cause analysis of production incidents working with necessary development and vendor teams
- Develop strategies to minimize failures and downtime
- Develop and maintain operations KPIs for applications and business capabilities
- Author and maintain knowledge documentation, methods and procedures for the team
Skills, Experience and Requirements
- Engineering degree with 8 to 10 years of experience in Application Enhancement, Maintenance, Dev/Ops and/or Production Support
- Must have demonstrated experience in at least one of the following areas of operations:
- Amdocs Optima / Kenan FX (4.0 Above)
- Matrixx Charging (CHF)
- DigitalRoute Mediation
- DevOps on the public cloud
- Work in a DevOps environment by handling operations support and maintenance activities
- Candidate should be ready to work weekends on an as needed basis for application activities (i..e, bill runs), releases and/or maintenance
- Strong written and verbal communication skills
- Excellent analytical and problem solving skills
- Understanding of Telecommunications Revenue Management concepts such as Billing, Charging or Mediation
- Demonstrated skillsets in a subset of the following areas: AWS, Kubernetes, Docker, GitLab, PostgreSQL, Shell Scripting, Python, ArgoCD, Harness
Benefits
- Insurance and Wellbeing
- Financial & Retiral Benefit Program
- Mental Wellbeing
- Employee Stock Purchase Program (ESPP)
- Professional Development Reimbursement
- Time Off
- Team Outings
Top Skills
AWS
Docker
Gitlab
Kubernetes
Postgres
Python
Shell Scripting
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