Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Lead Generation Team Lead, you will have end-to-end ownership of planning and execution of projects assigned to the team. You'll be responsible for supervising and managing the resources, performance management, coaching, and ensuring productivity, quality benchmarks and SLAs are met consistently.
You’ll enjoy this role if you…
- Have excellent communication, coordination, and stakeholder management skills
- Have a strong understanding of automation tools and process optimization techniques
- Oversee projects from start to finish, including tasks like data analysis, visualization, testing, deployment, and documentation to evaluate outcomes and measure success effectively
- Design and build customized queries and dashboards to fulfill data requests and support business decision-making
- Are passionate about coaching and growing team members
- Have a fervent flame to learn and adapt to the changing business strategies
- Are remarkable at time management, prioritization, and resource planning
- Have an experience in Lead Generation/prospecting and comfortable working under pressure to accomplish the departmental objectives
- Are flexible working in any shift including evening shifts(as per project requirement)
Your day-to-day is…
- Allocation of work, performance management, and cross functional collaboration to help the team deliver efficient results with high quality
- Acting as first point of contact for stakeholders and manage conflicts
- Ensuring project quality meets the expectations through regular audits of research, listening to call recordings and sharing timely feedback
- Owning training & documentation for new projects, and planning for resources/budgeting efficiently
- Conducting interviews and collaborating with the hiring team to reduce the turnaround time for onboarding of new candidates
You’ll be successful in this role if you have…
- A Bachelor’s degree from reputed institution
- 5+ years of experience with 2+ years as a Team Lead
- Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards)
- Excellent verbal and written communication
- Analytical mindset with the ability to interpret data and derive actionable insights
- Strong interpersonal and team skills
- Ability to work under pressure in a fast-paced environment
- Knowledge/basic understanding of CRM (Salesforce),Project management, Tableau, Power BI, and preparing dashboards would be an added advantage (good to have, not mandatory)
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave(over 5 years)
- Annual sponsored health check-ups
- Zocdoc is certified as a Great Place to Work 2022-2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Zocdoc Pune, Mahārāshtra, IND Office
Pune, India
