WHO WE ARE
Noora Health India Private Limited is a key partner in Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. They develop content, technology platforms, new products, and strengthen other operational functions that support the scale and impact of Noora Health’s programs.
Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.
Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.
ABOUT THE ROLE
The Mobile Care Companion (MCC) is Noora Health's primary digital touchpoint for family caregivers post discharge, serving ~50,000 users a day across India, Bangladesh, Indonesia, and Nepal. It delivers behavior change and health system navigation at scale through two-way conversations, clinical triage, care coordination, and a growing set of AI-powered features.
This role owns MCC end-to-end: the caregiver experience, the health worker tools, the clinical workflows, and the AI layer that cuts across all of it. You will define what MCC becomes over the next three years, be accountable for both growth and outcomes, and lead an interdisciplinary team spanning product, clinical, data, and program functions to get there.
WHAT YOU WILL DO
- Overall Model: Own the growth and operating model for MCC across user acquisition, activation, and retention at scale, including how MCC is positioned, priced, and deployed across government health systems and private partners
- AI-led Product Experience: Reimagine the delivery with an AI-first thinking. Reason through where AI owns, where it assists, and where the experts jump in. Embed AI with an eval-led approach iterating to improve accuracy, engagement, and behavior change.
- Product Roadmap: Set and execute the product roadmap to improve the user experience across the full funnel. Work with country program teams to translate local context (language, literacy, health system constraints) into product decisions that hold across four countries
- Management & Execution: Deliver individually while also managing and mentoring a team of PMs, designers, clinicians across geographies.
- Partnership & Advocacy: Represent the product with key internal and external stakeholders including health system partners, funders, leadership, and country teams to drive buy-in and unlock partnerships to drive MCC’s growth.
WHO ARE WE LOOKING FOR
- A 0-to-1 builder/founder: You have taken at least one product from concept to production to scale in a resource-constrained environment and owned its outcomes. You don't need scaffolding to get started
- 6–12 years of product experience, with a meaningful share on AI-powered products; Hands-on fluency with LLMs: prompt design, retrieval architectures, eval pipelines, MCPs, and optimization workflows
- Deeply data fluent and strong experimentation instinct: you obsesses about data, you define what good looks like before you build, and you are rigorous about measuring it
- A first-principles thinker about complex service design. You are quick to build prototypes, sketch flows, write copies, and analyze and cut data to make your vision concrete
- Able to work across clinical and technical teams, earn credibility with both, and translate between them clearly
- Experience in healthcare, clinical tools, or other high-stakes domains is a strong plus
WHAT WE VALUE
We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.
We encourage people from all backgrounds to apply.
