Lead Infrastructure Engineer

Job Description
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you will leverage your extensive expertise in software, applications, and technical processes to contribute to the infrastructure engineering discipline. You will also have the opportunity to expand your technical and cross-functional skills beyond your primary area of specialization.
Job Responsibilities

• Lead incident, change, and problem management, including calls, reporting, analysis, and Service Level Agreement creation and maintenance.
• Manage team driving continuous improvement in processes, runbooks, automation, monitoring, post mortems, and follow-ups.
• Ensure employees are engaged and able to lead calls with vendors or clients for Network service repairs.
• Coach and mentor less experienced team members and oversee overall team management responsibilities.
• Develop organizational functional goals, priorities, and service objectives aligned with GTI strategy.
• Be accountable for incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, and business needs documentation.
• Perform talent evaluation and performance appraisals.
• Analyze, track, and manage incident management for day-to-day operations.
• Review and certify documentation.
• Manage and prioritize escalations within or outside of service tower.
• Advocate for customer base during Infrastructure or Business Critical issues.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on network infrastructure concepts and 5+ years applied experience
• Domain expertise in supported infrastructure and interdependencies.
• Experience with data centers, including Cisco (ACI) or VXLAN with Arista or Cisco.
• Proficiency in server load balancing with F5 and/or HA Proxy.
• Firewalls management experience with Fortinet and/or Checkpoint.
• Familiarity with CI/CD pipelines, ServiceNow, Ansible, Python.
• Network management skills with SevOne, Splunk, Cisco Prime and/or DNA, SNMP.
• Strong understanding of infrastructure components and tracking systems.
• Experience in technological, organizational, and/or operational change management.
• In-depth knowledge of the Risk and Controls landscape.
• Superior communication skills to lead major incidents with clients, engineers, and vendors.

Preferred Qualifications, Capabilities, and Skills

• Demonstrate expert knowledge of the business supported.
• Promote a client-centric environment for teams and contributors.
• Ensure risk and control compliance to departmental and companywide standards.
• Drive results using presentation skills and PowerPoint.