Lead a team to administer and support a global Salesforce platform, provide L2 support, manage user and license administration, data migrations, integrations, and platform configuration. Guide junior admins, implement Salesforce changes, evaluate releases, maintain documentation and follow Agile/DevOps practices to ensure a reliable, scalable service.
The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.
Job Description:
Key responsibilities:
- Responsible for leading a team, administrating the Salesforce implementation to support a global user base
- Offer L2 support for the Salesforce platform. Guide junior platform administrators
- Support user queries and Training about new functionalities launched every month by development team.
- Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
- Manage the data migrations and data loading request for Salesforce.
- Support of the Salesforce integration with other applications and downstream systems
- Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
- Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
- Stay up to date with new Salesforce releases and evaluate new features for implementation.
- Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
- Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!
Skills and Experience -
- Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX
- Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must.
- Must have 6 years of experience working as a Salesforce Administrator.
- Must have 3 years leading teams experience.
- Strong problem-solving skills, data and software applications
- High energy and passion for the job with a can-do attitude
- Ability to lead a team of platform administrators and work on own
- Must be a self-starter and willing to get stuck in
- Strong organizational skills and resourcefulness
- Proven ability to deliver on commitments
- Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
- Exposure to JIRA or Azure Devops
- Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
- Experience within a large, global organisation would be advantageous
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
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