Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job DescriptionWhat You’ll Do
- Conduct manual and automated accessibility testing on web/mobile applications using tools such as Axe, Lighthouse, NVDA, VoiceOver, JAWS, TalkBack, and others.
- Validate conformance against WCAG 2.1/2.2, Section 508, European Accessibility Act, and other relevant standards.
- Partner with designers, developers, and product managers to identify accessibility issues early and advocate for inclusive design.
- Document accessibility bugs clearly with reproducible steps, severity levels, and remediation recommendations.
- Participate in VPAT and Accessibility Conformance Report (ACR) preparation for enterprise and public- sector clients.
- Drive accessibility awareness through training, reviews, and process improvements across the engineering team.
- Assist in integrating accessibility checks into the CI/CD pipeline and test automation suite.
- Stay updated on evolving accessibility regulations, assistive technologies, and emerging trends.
What Makes You Qualified
- In-depth understanding of WCAG guidelines, ARIA roles, keyboard navigation, and semantic HTML.
- Proficiency with screen readers (e.g., NVDA, VoiceOver), contrast checkers, and a11y automation tools (e.g., Axe-core, Pa11y, etc.).
- Familiarity with development technologies (HTML, CSS, JavaScript) and the impact of code on accessibility.
- Experience creating and maintaining accessibility defect reports and working with dev teams on remediation.
- Excellent communication skills and the ability to advocate accessibility to technical and non-technical stakeholders.
- Familiarity with Agile methodologies and Jira/Zephyr for test management.
- IAAP Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) is a plus
- Experience with automated test frameworks integrating accessibility checks (e.g., Cypress + Axe, Selenium + Axe-core) is a plus.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
