As a Lead Software Engineer - L3 Support Engineer at JPMorgan Chase, you will manage an L3 support team, troubleshoot complex Java application issues, ensure system performance and scalability, collaborate with cross-functional teams, and participate in continuous improvement initiatives while providing 24/7 support coverage.
Job Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer - L3 Support Engineer, at JPMorgan Chase within the Commercial & Investment Bank, you are an integral part of an agile team that works on providing advanced technical support and leadership for our Java distributed applications. These applications are designed to handle large data volumes with high throughput, requiring robust support and optimization strategies. You will work closely with development, operations, and infrastructure teams to ensure the stability, performance, and scalability of our applications. Your expertise in Java, Spring Boot, Kafka, Elastic Search, Oracle, and cloud technologies will be crucial in diagnosing and resolving complex issues.
Job responsibilities
- Lead and manage the L3 support team, providing guidance and mentorship to team members.
- Serve as the primary point of contact for escalated technical issues related to Java distributed applications.
- Troubleshoot and resolve complex application issues, ensuring minimal downtime and impact on business operations.
- Collaborate with development and infrastructure teams to identify and implement solutions for performance optimization and scalability, particularly in handling large data volumes with high throughput.
- Monitor application performance and system health, proactively identifying potential issues and implementing preventive measures.
- Develop and maintain comprehensive documentation for support processes, incident management, and troubleshooting procedures.
- Participate in on-call rotations to provide 24/7 support coverage as needed.
- Drive continuous improvement initiatives to enhance support processes and service delivery.
- Stay up-to-date with the latest industry trends and technologies, recommending and implementing best practices.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering* concepts and 5+ years applied experience
- Proven experience in a lead or senior support role for Java distributed applications.
- Strong proficiency in Java, Spring Boot, Kafka, Elastic Search, and Oracle.
- Experience with cloud technologies and AWS.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams.
- Experience with monitoring and logging tools, such as Prometheus, Grafana, or ELK stack
Top Skills
Java
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