Lead Software / Platform Engineer I

Description and Requirements
Job Description and Requirements
Role Value Proposition
The MetLife EMEA Technology organization is evolving to enable MetLife's New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.
As part of Tech Talent Transformation (T3) agenda, MetLife is establishing a Technology Center in India. This technology center will perform as an integrated organization between onshore, offshore, and strategic vendor partners in an Agile delivery model.
We are seeking a leader who can spread the MetLife culture and develop a local team culture, partnering with HR Leaders to attract, develop and retain talents across the organization. This role will also be involved in project delivery, bringing technical skills and execution experience. As a Magnet, you are the human anchor of your team - fostering a culture of trust, inclusion, and MetLife belonging feeling.
This role is vital for the well-being of the team. Tasks management or delivery outcomes of the team are managed within ADM teams aligned on specific capabilities or product. However, when delivery issues arise due to local challenges in the Technology Center, you are expected to step in, facilitate discussions to align with local stakeholders, and support escalation or resolution as needed.
You maintain close contact with local leadership or operational teams in the countries, being aware of local priorities. Strong technical background is also required as you will be involved in technical work performed the market covered by the role, integrated with related ADM teams.
Key Relationships:
Internal Stake Holder - EMEA ART Leader, ART Leadership team, India EMEA Technology AVP, and Business process Owners for EMEA Technology.
Key Responsibilities:

• Develop strong Technology capabilities to support EMEA agenda adopting Agile ways of Working in the software delivery lifecycle (Architecture, Design, Development, Testing & Production).
• Partner with internal business process owners, technical team members, and senior management throughout the project life cycle.
• Act as the first point of contact for team members on well-being, interpersonal dynamics, and professional development.
• Foster an inclusive team culture that reflects the company's values.
• Support conflict resolution and encourage open, honest communication.
• Identify and escalate human-related challenges to People & Culture teams when needed.
• In case of delivery issues tied to team dynamics, collaborate with relevant stakeholders to understand the context and contribute to resolution.
• Stay connected with local or operational teams to understand business priorities and team-specific realities.
• Help new joiners integrate into the team from a cultural and human perspective.
• Serve as a bridge between individuals and leadership, including in-country teams regarding people-related matters.

Education:

• Bachelor of Computer Science or equivalent.

Technical Stack:

• Competencies -
  • Facilitation Level 3- Working Experience
• Tech Stack (subject to role) -
  • Development Frameworks and Languages: .Net and up, Java, Microservices, UI/ReactJS, Databricks & Synapse
  • Data Management: Database (SQL Server), APIs (APIC, APIM), REST API
  • Development & Delivery Methods: Agile (Scaled Agile Framework)
  • DevOps and CI/CD: Containers (Azure Kubernetes), CI/CD (Azure DevOps, Git, SonarQube), Scheduling Tools (Azure Scheduler)
  • Development Tools & Platforms: IDE (GitHub Copilot, VSCODE), Cloud Platform (Microsoft Azure)
  • Security and Monitoring: Secure Coding (Veracode), Authentication/Authorization (CA SiteMinder, MS Entra, PingOne), Log & Monitoring (Azure AppInsights, Elastic)
  • Writing and executing automated tests -- Using Java and Javscript, Selenium, and using test automation framework
• Other Critical requirements -
  • Proficiency in multiple programming languages and frameworks.
  • Strong problem-solving skills.
  • Experience with agile methodologies and continuous integration/continuous deployment (CI/CD).
  • Ability to work in a team and communicate effectively.
  • Exposure to conflict resolution, mediation, or active listening practices.
  • Understanding of psychological safety and team health dynamics.
  • Familiarity with diversity, equity, and inclusion principles.
  • Experience working across functions or cultures is a plus.
  • Prior experience in mentoring, team facilitation, coaching, or peer support roles is a plus

Soft Skills:

• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to balance technical innovation with business value delivery.
• Business acumen: A level-headed, clear communicator to gain detailed level of understanding of organizational business requirements and business dynamics.
• Self-Motivated and able to work independently.
• Attention to detail
• Collaborative
• Team Player
• Decisive
• Supportive
• Passionate
• Professional
• Accountable

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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