The Lead Support Analyst provides functional support for Calypso, manages change requests, incident management, and leads system deployment projects.
Key Areas of Responsibilities
- Provide functional support on Calypso and other in-house systems to user
- Maintain documentation on operational procedures and technical environment configuration
- Manage change requests from development and infrastructure teams and other configuration changes
- Incident escalation and management
- Configure system monitoring rules and respond to monitoring alerts
- Perform BCP drills and help with IT security and audit review
- Leads projects related to new system and server deployment
- Other tasks as directed by the manager
Requirements
- 6-12 years of experience in system support of Calypso or similar systems for Equity Derivatives or FICC products in a Front or Middle Office environment
- Good knowledge of SQL
- Proficiency in Windows and Linux server commands and shell scripts
- Good understanding of server and network infrastructure
- Proven problem-solving and analytical skills
- Good communication skills
- Very strong attention to details
- Able to work under pressure
- Willing to work on shifts and take turns to work on weekend
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Top Skills
Calypso
Linux
SQL
Windows
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