The Lead Support Analyst is responsible for maintaining Linux infrastructure, providing support at various levels, managing software updates, and automating processes. Collaboration with teams, monitoring performance, and participating in disaster recovery drills are key responsibilities.
Key Areas of Responsibilities
- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7 service
- Maintain best practices on managing systems and services across all environments
- Provide L1,L2,L3 level server support similar to current team
- Manage, coordinate, and implement software upgrades, patches, hot fixes on servers
- Create and modify scripts or applications to perform tasks
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Collaborate with other teams and team members to develop automation strategies and deployment processes
- Provide weekend support on scheduled weekend changes
- Provide on-call support during off hours if needed
- Participate in Disaster Recovery and BCP drills
- Manage Physical server infrastructure using remote access
- Manage and maintain virtual machines in internal ESX farm as well as in AWS
- Build new physical and virtual servers as per standards
- Fault finding, analysis and of logging information for reporting of performance exceptions
- Proactively monitoring system performance and capacity planning
- Knowledge on servers installed with cluster software and databases.
Requirements
- Previous working experience as a Linux Administrator for 8+ years
- IN depth knowledge of Linux: RedHat both physical and virtual environment
- Previous working experience with Kubernetes etc. deployed in internal infra.
- Hands on experience with physical/VM server deployments and commissioning
- Experience / knowledge on various HPE or other server hardware and architecture
- Expert in automation using Ansible or any other tools
- Capable of Automation using scripting language such as Shell, Perl and/or Python scripting
- Strong problem solving and communication skills
- MS Windows OS and Cloud technologies will be added advantage
- Good to have knowledge on Veritas cluster and Veritas Storage Foundation
- Good to have worked on / knowledge of tools such as BMC TrueSight, ITRS, Service Now, SCOM, CyberArk
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Top Skills
Ansible
AWS
Bmc Truesight
Cyberark
Hpe
Itrs
Kubernetes
Linux
Perl
Python
Redhat
Scom
Service Now
Shell
Veritas
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