The LMS Data and Reporting Specialist is responsible for ensuring complete, accurate, and consistent capture of all Field Service Technician training activity within the Learning Management System. This role serves as the internal subject matter expert for LMS configuration, data quality, and reporting, supporting instructor-led, virtual instructor-led, web-based, and computer-based training. The role enables visibility into training effectiveness for Services Training teams and Services Leadership through reliable, measurable data.
Responsibilities- Serve as the primary owner of Field Service Technician training data within the Learning Management System
- Ensure all training modalities are accurately captured and tracked within the LMS
- Own LMS configuration and setup for training requirements, curricula, and assignments
- Act as the internal subject matter expert for LMS setup, configuration, and reporting
- Generate standard and ad hoc LMS reports, including recurring weekly reports
- Partner with Shared Services teams to develop bowler reports and Power BI dashboards
- Establish, document, and enforce LMS-related processes to ensure data quality
- Provide dotted-line process guidance to regional training coordinators
- Proactively identify and resolve data quality gaps, risks, or compliance issues
Required Qualifications
- Minimum 3 - 6 years relevant experience
- Strong analytical and data management skills
- Excellent written and verbal communication skills
- High attention to detail and data accuracy
- Ability to work independently in a self-paced environment
- Strong organizational and process discipline
- Experience administering or supporting a Learning Management System preferred
- Experience working with training data, reporting, and analytics
- Strong Excel proficiency required
- Power BI experience strongly preferred
- Experience supporting Field Service or Services organizations preferred
- Global or multi-region exposure preferred
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
