Onboarding Facilitator & Learning and Design Specialist

Fleet Services - A Cox Automotive Company keeps your fleet moving!
Headquartered in Indianapolis, IN, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.
Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Fleet Services by Cox Automotive is currently hiring an Onboarding and Learning Design Specialist to join our Learning and Performance Solutions (LAPS) team to support the rapid growth of the Company. The Onboarding and Learning Design Specialist is primarily responsible for the facilitation of Technician Orientation; plus other facilitative activities. The Onboarding and Learning Design Specialist also creates educational materials that supports and maximizes the learner experience. The Onboarding and Learning Design Specialist will ensure that learning activities reflect good practices in learning design and the use of educational technologies; including face-to-face delivery, virtual instructor-led training (vILT), action learning, eLearning courses, and animation technologies with a focus on incorporating a variety of media and learning methods to create an effective learning environment.
The position will report to the Senior Manager, Learning and Performance Solutions and will work closely with the dynamic Learning and Performance Solutions team and various functional leaders throughout the business.
If you are looking for a new place to call home, we would love to talk to you!
DUTIES

• Facilitation: creates, leads, and administers the weekly facilitation of customized onboarding materials in support of Technician Orientation (in-person and virtual) that welcomes, values, and empowers each new team member with the skills, knowledge, and resources to get up-to-speed quickly, maximize engagement, and increase team member retention
• Ambassadorship: serves as the local subject matter expert for new team members to promote a healthy culture, answer questions, and provide support on internal tools, resources, and applications
• Continuous Improvement: develops relationships with leaders, stakeholders, subject matter experts, and Technician Orientation participants to incorporate feedback and build continuous quality improvements into the learner experience
• Record Management: creates, organizes, and maintains all learning objects, training sessions, educational records, and reporting for inclusion within Learn@Cox, and maintains and revises all training documents, records, evaluations, and certifications for team members; plus coordinate recertifications, updates, etc., as appropriate
• Needs Assessment: collaborates with internal stakeholders to identify learning needs and performance gaps within Fleet Services, and conducts analysis and observations to gather insights into learner requirements
• Curriculum Design: designs and develops curriculum, course outlines, and instructional plans that link learning objectives with organizational goals. Organizes content into logical sequences and selects appropriate instructional strategies and resources to support learning outcomes
• Instructional Material Development: creates instructional materials and resources; including presentations, guidebooks, job aids, and multimedia content to support teaching and learning activities. Develops interactive eModules, videos, simulations, or other multimedia assets to boost learner engagement and retention
• Instructional Strategy Selection: selects and applies effective instructional strategies and learning theories to design engaging and impactful learning experiences. Considers factors such as learner characteristics, learning styles, and the intended learning outcomes when designing instructional activities
• Technology Integration: integrates technology tools and digital resources into instructional design to enhance learning experiences. Leverages our internal learning management system, authoring tools, multimedia software, and educational apps to deliver content, facilitate communication, and track progress
• Assessment and Evaluation: develops assessment tools and evaluation methods to measure learner progress and assess the effectiveness of instructional materials and strategies. Designs summative assessments, analyzes assessment data, and uses feedback to refine instructional design and improve learner outcomes
• Professional Development: stays updated on facilitation trends and instructional design best practices through professional development activities such as workshops, conferences, webinars, and online courses. Networks with other professionals in the field to share knowledge and expertise
• Collaboration and Communication: Collaborates with subject matter experts, Learning and Performance Solutions team members, and other stakeholders to design and deliver effective learning experiences. Communicates timelines, milestones, and updates to stakeholders and actively seeks feedback to ensure alignment with organizational objectives and learner needs
• Other duties, as assigned

QUALIFICATIONS

• Minimum of three years of facilitation and instructional design experience with proficiency in Adobe (InDesign, Illustrator, Premiere Pro, Photoshop, Lightroom), Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint), OneDrive, Vyond, Articulate (Rise, Storyline), Canva, SmartSheet, Collosyan
• Bachelor's degree in Organizational Training and Development, Educational Technology, Instructional Design (ID), Business Administration, or related fields preferred
• Diverse portfolio of accomplishments using learning technologies; including instructor-led, web-based delivery, and personal devices (iPhone, iPad, tablet, laptop). Candidates will be expected to provide a portfolio of their instructional design work
• Experience in the creation and maintenance of learning objects in a learning management system (LMS)
• Excellent project management skills with the ability to manage multiple projects in varying stages of implementation while adhering to timelines, strict quality standards, and a strong attention to detail
• Must have experience creating and owning a full start-to-finish training program
• Candidate enjoys working in a high energy and fast paced group
• Exceptional verbal and written communication skills, interpersonal skills, initiative, and the ability to work independently in a team environment
• Obsessed about the learner experience
• Possess a Servant Leadership mindset
• Common knowledge of the trucking industry; fleet maintenance or other transportation experience in automotive/trucking is preferrable
• Mechanical inclination strongly preferred, either professional or enthusiast competency

USD 59,600.00 - 89,400.00 per year
Compensation:
Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.