Learning Operations & Administration Specialist, Group Learning

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As part of the Group Talent, Leadership, Learning and Culture function, the role of Learning Operations & Administration Specialist, Group Learning, reports into the Group Head of Learning, and supports the growth and development of employees by ensuring high-quality learning operations and efficient delivery of learning and development programs across the organization.

This role ensures smooth operational execution, manages coordination, support, and administration of group-wide learning and employee engagement activities, learning systems, and provides administrative support to the Group Learning team. The ideal candidate is detail-oriented, tech-savvy, and passionate about enabling learning through efficient processes and systems.

Key Responsibilities:

Learning Operations

• Vendor Onboarding and Contracts Management: support the selection of external vendors, negotiate contracts and ensure quality, cost-effectiveness, and strategic fit. Responsible for end-to-end vendor onboarding process, and contracts management of existing vendors for Group talent and learning programs.
• Process invoices and purchase orders, liaise with external partners, internal Procurement and Finance teams to ensure smooth and timely payments. Ensure budget tracking for all learning initiatives.
• Coordinate logistics for learning and development programs, workshops and events including scheduling, enrolment, venue booking, material preparations and technology setup.
• Monitor and report on participant registrations, attendance, completion rates and feedback collection. Liaise with instructors, facilitators, and vendors to ensure smooth delivery of all learning and development programs.
• Maintain calendars and communicate key information to participants and stakeholders.

Learning Administration

• Maintain accurate records of all learning and development activities, certifications, and compliance training. Prepare reports and dashboards for stakeholders using learning data and analytics to identify trends and improvement opportunities.

• Administer learning management system (LMS), including user management, course uploads, and troubleshooting. Maintain and update the LMS with course content, learner records, and training history. Assist employees with LMS access, troubleshooting, and navigation.
• Support the end-to-end setup and management of Group employee engagement platform   

Communication & Support

• Act as the first point of contact for learning-related queries from managers, employees and markets.
• Collaborate with HR, IT, and other departments to ensure seamless learning experiences.
• Support in preparation of all learning related communication and announcements. Partner with internal communications to support roll-out of new learning programs and company-wide initiatives.

• Stay current on best practices in learning administration and recommend process enhancements.

Required Skills and Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in learning operations, HR administration, program coordination, or HR support preferred.
• Proficiency in LMS platforms and Microsoft Office Suite.
• Analytical mindset with experience in reporting and data visualization tools (e.g., Excel, Power BI).
• Basic understanding of learning & development processes (preferred).
• Strong organizational, communication, and project management skills.
• Attention to detail, confidentiality, and professionalism.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.