Job Title: Learning & Training
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Job Description – Learning Operations Manager
Role Purpose
The Learning Operations Manager is responsible for the efficient operational delivery of the organisation's learning portfolio. The role ensures that learning activities are planned, administered, delivered and reported accurately, providing an exceptional learner experience while producing high-quality management information to support business decision-making and regulatory compliance.
The role combines strong operational management with expertise in HR systems, learning technologies and data analytics to ensure learning is delivered to the right audiences, at the right time, with measurable outcomes.
Key Responsibilities
Learning Operations
- Manage the end-to-end operational delivery of learning programmes across multiple business areas.
- Coordinate learning schedules, enrolments, cancellations and communications.
- Ensure learning activities are delivered efficiently, consistently and in accordance with agreed service levels.
- Identify and implement opportunities to automate and streamline operational processes.
- Maintain operational procedures, standards and documentation, as well as manage the learning team inbox.
Audience Management
- Define and manage learning audiences using organisational structures, job roles, business rules and regulatory requirements.
- Create and maintain learner populations within the Learning Management System (LMS).
- Ensure mandatory and role-based learning is assigned accurately.
- Manage audience changes resulting from organisational restructures, acquisitions, role changes and employee lifecycle events.
- Work closely with HR and business stakeholders to validate audience accuracy.
Learning Invitations & Communications
- Manage learner invitations, reminders and completion notifications.
- Design and maintain communication schedules to maximise learner engagement and completion rates.
- Ensure communications are timely, professional and aligned with organisational branding.
- Support stakeholder communications for major learning deployments.
Reporting & Analytics
- Produce regular dashboards and management reports covering learning activity, completion rates, overdue training, compliance status and learner engagement.
- Analyse trends, identify risks and recommend actions to improve learning performance.
- Develop meaningful KPIs and operational metrics.
- Support audit requests by providing accurate learning records and evidence.
- Present data insights to senior stakeholders in a clear and actionable format.
HR Systems & Learning Technology
- Act as a subject matter expert for the Learning Management System and its integration with HR systems.
- Manage system configuration relating to learning assignments, organisational hierarchies, user records and reporting.
- Work with HRIS teams to ensure accurate employee data feeds.
- Support testing and implementation of system enhancements and upgrades.
- Troubleshoot operational issues relating to learner records and system functionality.
Stakeholder Management
- Build strong relationships with HR, Technology, Compliance, Learning Partners and business stakeholders.
- Provide operational advice and guidance on learning processes and system capabilities.
- Support business areas in planning learning deployments and reporting outcomes.
Continuous Improvement
- Identify opportunities to improve operational efficiency through automation, technology and process redesign.
- Monitor operational performance against service levels.
- Contribute to continuous improvement initiatives across Learning Operations.
Knowledge, Skills & Experience
Essential Experience
- Significant experience in Learning Operations, Learning Administration or Learning Services.
- Experience managing large-scale learning deployments across complex organisations.
- Strong experience of audience management within Learning Management Systems.
- Experience producing learning compliance reporting and operational dashboards.
- Experience managing learner communications and invitations.
- Working knowledge of HR systems and employee data structures.
- Experience supporting regulatory or mandatory learning programmes.
Technical Skills
- Strong knowledge of Learning Management Systems (e.g. Cornerstone, SuccessFactors Learning, Workday Learning, Oracle Learning, Moodle).
- Experience using HR systems such as Workday, SAP SuccessFactors, Oracle HCM or equivalent.
- Advanced Excel skills.
- Experience using reporting and visualisation tools such as Power BI, Tableau or similar.
- Strong understanding of data quality, governance and reporting principles.
- Comfortable working with large datasets.
Core Competencies
- Excellent analytical and problem-solving skills.
- Highly organised with exceptional attention to detail.
- Strong customer and service orientation.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities simultaneously.
- Strong stakeholder management and influencing skills.
- Continuous improvement mindset.
- High levels of accuracy and accountability.
Desirable
- Experience supporting financial services, regulated industries or mandatory compliance learning, in particular Supplier Management /Third Party Risk Management.
- Knowledge of xAPI, SCORM and learning technologies.
- Understanding of data privacy and GDPR principles.
- Experience working within Agile or transformation programmes.
Success Measures
The Learning Operations Manager will be successful when they consistently deliver:
- Accurate audience assignments with minimal manual intervention.
- High completion rates for mandatory and regulatory learning.
- Timely learner communications and invitations.
- Reliable, insightful reporting that supports business decision-making.
- Excellent learner satisfaction with operational support.
- High levels of HR and LMS data integrity.
- Continuous improvement through automation and process optimisation.
- Strong operational governance and audit readiness.
