TITLE: M365 Implementation Engineer
DEPARTMENT: Service Implementation
REPORTS TO: Manager, Service Implementation
LOCATIONS: Philippines Office
Introduction:
Thrive is a rapidly growing technology solutions provider focusing upon Cybersecurity, Cloud Infrastructure, Networking and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Summary:
At Thrive, a M365 Implementation Engineer is responsible for deploying Thrive’s Services to new and existing clients. This position’s primary objective is to expedite service activations through efficient task completion with a focus on excellent customer service and technology best practices. A M365 Implementation Engineer will work with Engineers, Project Managers and Thrive clients to accomplish those goals and objectives.
Primary Responsibilities:
- Deployment of IT Services Related (but not limited to) the following:
- Office 365 Email and Communication services
- Microsoft Endpoint Management
- Email migration between HEX, Exchange, O365 and Google environments
- Ability to handle diverse computing environments in a wide cross section of business clients
- Analyze and document an unfamiliar client environment while assessing the quickest path to project completion
- Work through the project process to drive deployments to a successful outcome by:
- Presenting implementation plans at technical kick off to inform the client of dependencies, requirements, potential conflicts, etc.
- Working at direction of Engineering and Project Managers to complete engineering tasks in adherence to a formal deployment process.
- Assisting in completion of Support Handoff requirements to allow for long term maintenance by Thrive Service Desk
- Communicate directly with customers on project plans, potential impacts and testing procedures.
- Demonstrate excellent time management and skills to accomplish multiple ongoing projects.
- Confident and articulate with excellent written and verbal communication skills.
- Track and manage time effectively to accomplish multiple ongoing projects.
Qualifications:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- 2-4+ years of Administrative and/or Project experience with Microsoft 365 Suite of Services
- 2-4+ years of workstation, network, and/or server support experience
- Experience with monitoring and remote management tools
- Self-motivated with ability to work both independently and in a team environment
WORK SCHEDULE:
- This is a full-time position in our Lahug, Cebu office in the Philippines. All applicants should be living in, or be willing to relocate to, that area and are expected to work out of the office on a daily basis.
