The Machine Translation Specialist

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success: 

• Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life. 

• One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower. 

• Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond. 

• Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners. 

• Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together. 

The MT Specialist will work in a team dedicated to the global deployment of Machine
Translation in the Keywords Studios Localization Production chain, providing support in the initiation, testing, and troubleshooting MT engine output for various Keywords Studios projects.

Key Responsibilities and Activities :  

 
Project Deliverables:

Fully tested and certified Statistical and Neural MT systems built using the KantanMT platform.

This will include data preparation for training, testing, Language Quality Review (LQR), Predictive TER Scores and deployment of final approved engines into production. It will also involve ongoing support. 

Project Tasks include evaluation, preparation, compilation, testing, delivery, troubleshooting and back-up of the project files. Reviewing suitability of training data for inclusion in engine builds and analysis of engine output. Implementing and adhering to MTPE quality control processes for client deliverables. 

•  Ongoing MT Analysis, Translation Memories, Termbases and Machine Translation platforms on potential and deployed projects. 
• Work with local/global localisation teams to review, test and deploy MT into new or existing projects 
  Gather and analyse MT data on deployed projects.
• Evaluate Edit Distance/Productivity gains and report back to Production with final data. 
• Help to troubleshoot and solve engine issues and support queries. 
• Gather and analyse data from deployed projects, communicate analysis to project stakeholders and implement actions items required (engine rebuild, retrain etc.) 
• Support MT Leads in day-to-day operations. 
• Ability to problem solve and prioritise urgent tasks. 
• Format, test, deliver and back up the project deliverables following set quality standards. 
• Completion of projects on time and in line with quality standards. 
• Provide daily feedback to the Program Manager on project tasks status. 
• Create and maintain process documentation where required. 
   

Software applications used: 

• Windows platform: MS Office, web browsers, Notepad++ and KWS-specific tools. 
• Translation software: memoQ, Phrase, XTM, other CAT tools, KantanMT,
  KantanStream 
• Others: JIRA 
   

Skills required:
Technical Skills : 

• Degree in Localization, Translation or Translation Technology or relevant experience 
• Computer experience in the translation/localization industry 
• Experience with recent Windows operating systems. Macintosh or Linux operating systems knowledge 
• Scripting experience (e.g Regex) preferred but not necessary 
   

Behavioural skills:

• Enthusiastic, organised, flexible and attention to detail 
• Positive, open-minded approach to MT and AI-focused developments 
• Ability to manage stress and collaborate 
• A second language is advantageous 
• Good communication skills 

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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