Mainframe Performance & Capacity Management Administrator

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.
There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
 

Required Technical and Professional Expertise

• At least five years of experience overseeing Mainframe Performance & Capacity Management, with demonstrated skills in the areas below:

• Strong grasp of mainframe operating systems like z/OS, OS/390, or similar.

• Knowledge of essential components such as JES2/JES3, VTAM, DB2, CICS, MQ, and more.

• IBM RMF (Resource Measurement Facility) to gather and report system performance data.

• IBM SMF (System Management Facility) for collecting comprehensive system activity details.

• SDSF (System Display and Search Facility) for monitoring job flow and system health.

• Omegamon (Broadcom) for real-time monitoring and alerts.

• MainView (BMC), a widely used suite for performance monitoring.

• Ability to analyze metrics like CPU usage, I/O activity, paging rates, workload trends, and memory usage.

• Skilled in reviewing historical performance data to predict future resource requirements accurately.

• Deep knowledge in planning expansions for CPU, memory, DASD (disk storage), and network capacity.

• Able to create capacity plans and present infrastructure upgrade or resource reallocation proposals.

• Expertise in spotting and resolving system and application-level performance bottlenecks.

• Proficient in optimizing parameters, workloads, and subsystems such as DB2 and CICS for best performance.

• Effective collaborator with applications and systems programmers to tackle complex performance problems.

• Thorough understanding of workload management (WLM) and implementing its policies.

• Experience managing job priorities, scheduling, and distributing resources efficiently.

• Proficiency in balancing batch and online transaction workloads for optimal system use.

• Ability to extract, review, and create reports from SMF records to gain insights into system and workload performance.

• Skilled at using IFASMFDP, IBM Tivoli, or custom scripts for advanced SMF data processing.

• Capable of preparing detailed performance and capacity reports for management.

• Meticulously document all findings, suggestions, and changes in the system environment.

• Quickly identify and resolve performance drops or capacity issues, working closely with infrastructure, network, and app teams for root cause analysis.

• Use scripting languages like REXX, CLIST, or shell scripts to automate how data is collected and reported.

• Excellent at explaining technical information clearly to business stakeholders.

• Promote teamwork across various groups, including systems programmers, DBAs, network admins, and application developers.

Preferred Technical and Professional Experience

• Familiarity with z/OS automation tools, such as IBM Automation Control for z/OS.

• Background supporting Mainframe Cloud and Hybrid setups.

• Understanding of security practices to ensure compliance during performance monitoring.

• Exposure to DevOps approaches to integrate performance monitoring with development workflows.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.