We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Overall Job Purpose
The M&G plc Risk & Resilience function, within the second line of defence, is responsible for effectively advising and challenging key stakeholders, challenging risks effectively and proactively, and adding value through providing enhanced business insights to ensure that risk is managed in line with the expectations of clients, shareholders and regulators, and to support the delivery of customers’ long term needs.
Operational Risk maintains the overall Operational Risk Framework, leads, coordinates, and manages a range of risk management processes including overall risk reporting.
The Manager, Business Assurance and Controls Testing reports to the Assistant Vice President/ Vice President, Business Assurance and Controls Testing in Operational Risk, M&G Global Services. The role sits in the M&G Global Services Risk and Resilience function, supporting the Operational Risk Assurance & Controls Testing Plan, and in doing so, supports the implementation of the Operational Risk Framework and Policies. The role works in close partnership with other stakeholders across the business to ensure a coordinated approach to monitoring effectiveness of control design and implementation across M&G plc.
Accountabilities/Responsibilities
The key responsibilities of this role are to support the delivery of the Operational Risk team’s objectives to support the embedding of the operational risk framework across M&G plc and provide consolidated risk analysis and risk management information for Senior Management as required. This involves:
- Ensuring compliance to the people policies, Group Code of Conduct and embedding desired behaviours, including completion of any mandatory training requirements.
- Being personally accountable for identifying, assessing, managing, and reporting risks within your area of responsibility, including supporting formal risk management activities e.g., Risk & Control Self Assessments and timely closure of Assurance action.
- Contributing to the creation, maintenance, and enhancement of the M&G plc Operational Risk Business Assurance & Controls Testing Plan and the controls scoping activity.
- Supporting the Business Assurance & Controls Testing Vice President in the delivery of the Plan.
- Managing and executing operational risk assurance, and control testing reviews/deep dives across all business areas and outsourced service providers as required including participating in the controls testing fieldwork, engaging with external auditors, and documenting the test results.
- Preparing and reviewing reports of assurance and control testing review findings and recommendations.
- Working with the wider Operational Risk team to drive improvements and enhancements based on experience and assessments performed.
- Facilitating identification and testing of Key Report Controls, and User Developed Applications (UDAs).
- Contributing towards Risk & Resilience Reporting for Senior Management, Committees and Boards as required.
- Working flexibly and building collaboratively constructive and supportive working relationships with teams across M&G plc and suppliers
- Keep abreast of industry trends, regulatory and business issues impacting self-certification.
- Use of regulatory knowledge, business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate.
Key Stakeholder Management
Internal
- M&G plc Risk and Compliance
- All M&G plc UK Business Areas and Senior Management Teams
- Internal Audit
External
- External Suppliers and Business Partners
- External Auditors
- Regulators
Knowledge, Skills, Experience & Educational Qualification
Required Skills
- Strong knowledge of Control Frameworks such as COSO (essential) and COBIT (preferred)
- Strong knowledge and experience of working with risk monitoring, controls testing and/or internal audit assurance assignments and tools, techniques, and industry best practice (essential)
- Working knowledge of financial services products, systems, processes, and distribution methods (essential)
- Strong Knowledge of UK financial services sector, including regulatory, governance and risk management rules and regulations including AAF reporting or covering equivalent reports offering assurance over outsourced services specifically elements that would impact financial reporting.
- Previous experience of conducting SOX testing or equivalent IFC reviews
- Strong knowledge of Operational Risk in financial services in investment management and insurance
- Strong written and verbal communication and negotiation skills
- Ability to challenge constructively, and to be pragmatic where appropriate.
- Curious and continually looking to seek out improvements and not just accepting the status quo.
- Ability to work collaboratively across immediate team and broader Risk & Compliance function whilst also being able to work independently under own initiative.
- Strong drive and delivery, committed to achieving results and delivering on time.
- Strong analytical thinking and a critical evaluator of information/issues
- Excellent stakeholder management skills, with the ability to successfully navigate a complex organisation as well as build strong relationships and work collaboratively with teams across the business.
- Ability to operate remotely, in a diverse and multi-cultural environment. International work or consultancy exposure would be a definite plus.
- Good presentation and report writing skills, including written and oral communication skills.
- Good Microsoft Office skills (Word, Excel, and PowerPoint)
Desired Skills
- Ability to quickly learn and assimilate key processes and procedures.
- Ability to analyse business requirements and regulations, highlighting key considerations or new requirements.
- Ability to manage conflicting objectives and to work to pressured deadlines.
- Ability to make quick independent decisions based on logical thought processes.
- Good organisation and logistical skills
Experience
Minimum of 3 years’ experience in a Risk/Audit function/Big4 within a financial institution with focus on financial controls testing
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
