Manager - Business Excellence

Description and Requirements
Transformation Manager
Position Title: Manager / Sr. Manager -Transformation
Reports to (Responsibility Level): Director- Transformation
Supervises: Individual Contributor
Location:
Pune, Maharashtra
Global Grade:
GG 12
Complexity: OSTG
Position Summary
As part of MGCC Transformation team, create an impact for MetLife Global Capability Center (MGCC) by improving efficiency in the processes through automation (leveraging Power Platform), and effectiveness leveraging Six Sigma and Lean principles
Job Responsibilities
As part of the MGCC Transformation team, deliver on the following responsibilities:
• Effective customer engagement:
o Understand current process flow, identify automation and other improvement opportunities
o Elicit, document, and validate functional and non-functional requirements
o Track and report project progress, benefits realization, and ROI to stakeholders
• Automation leveraging Power Platform capabilities:
o Produce wireframes, data models, and solution architecture
o Build model-driven and canvas apps in Power Apps
o Develop automated workflows in Power Automate
o Implement role-based access and environment governance.
• Building analytics and reporting capabilities:
o Designing data models and interactive dashboards in Power BI as well as ensuring data quality and semantic consistency.
o Using advanced Excel (advanced formulas) and Power Query to develop robust solutions
• Quality assurance - Define test plans and acceptance criteria; perform unit, system, and UAT; remediate defects; ensure performance and reliability.
• Deployment and DevOps - Package and deploy across environments, adhere to change management and release processes.
• Support and lifecycle management - Provide Hypercare, monitor usage and performance, manage backlog, and implement continuous improvements.
• Risk, compliance, and security - Enforce data privacy, access controls, auditability, and platform governance; follow enterprise standards and best practices.
• Documentation and training - Produce solution design docs, SOPs, runbooks, and user guides; conduct knowledge transfer and user enablement.
• Use Six Sigma and Lean methodologies enhance effectiveness by removing errors and output variability
Education, Technical Skills & Other Critical Requirement
Education
• Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related field
Experience
(In Years)
• 8-12 years in business applications/analytics or similar roles as lead or support, delivering 4 to 5 end-to-end high impact solutions using Power Platform and process improvements
• Experience in Lean Six Sigma Methodologies
Technical Skills
• Lean Six Sigma Green Belt Certified (must)/ Black Belt Certified (good to have)
• Strong hands-on experience with Power Apps (canvas/model-driven), Power Automate (cloud/desktop), Dataverse/SharePoint/SQL connectors, environment strategies.
• Analytics: Statistical tools, Advanced Power BI and Excel (Power Query, advanced formulas, pivoting, data validation)
• Strong SQL fundamentals
• Python and Alteryx knowledge preferred
• Knowledge of AI tools, exposure/engagement in AI driven projects would be an added advantage
Functional Skills
• Ability to manage multiple projects and stakeholders effectively.
• Ability to independently assess, identify opportunities, design, build, test, and deploy solutions.
• Strong knowledge and hands-on experience with Value Stream Mapping (VSM)
• Excellent written and verbal communication; ability to work with technical and non-technical stakeholders.
• Strong analytical and critical thinking skills.
• Critical eye to identify areas for improvement in the business.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid