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Commonwealth Bank

Manager Customer Engagement & Digital Finance

Posted 5 Days Ago
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In-Office
Area, Viveiro, Lugo, Galicia
Mid level
In-Office
Area, Viveiro, Lugo, Galicia
Mid level
The Manager Customer Engagement & Digital Finance role involves delivering business insights, financial analysis, reporting, and stakeholder relations to support the CED business unit.
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“At CommBank we are proud to support flexibility, let’s discuss what this means for you” 

Retail Banking Services (RBS) Finance acts as a partner to the RBS business and other business units (our customers) to help them succeed with achieving the Bank’s goals and fulfilling their business unit responsibilities. RBS Finance provides financial information and business advice to support our business units to build sustainable shareholder value. RBS Finance forms part of the Financial Services (FS) support unit, whose vision is to make a difference on the things that matter. 

 

Do work that matters 

The RBS Finance team operates as a business partner integrated with the management of the product and distribution businesses yet with a one step removed status to promote objectivity and independence of analysis and advice. Major work functions are planning, reporting and decision support to line management to promote operational and financial efficiency, productivity delivery and customer service quality. The RBS Performance Management team is responsible for providing financial support and advice to the RBS business, with the goal of being a trusted business partner through providing valuable advice that drives business performance. The RBS Planning & Decision Support team sits within the Performance Management team and is responsible for the delivery annual business plans, monthly forecasts, competitor analysis together with financial modelling and advice to drive RBS performance and strategy. 

Customer Engagement & Digital (CED) is a Line of Business within Retail Banking Services (RBS) that focuses on building and delivering digital assets, managing customer communications, improving the customer experience across all digital channels and manages CBA’s customer recognition and loyalty program (CommBank Yello). The Manager – CED Finance Business is the key Finance role supporting the CED business unit within the Retail Banking Division of CBA.   

 

See yourself in our team  
This role reports directly to the Senior Manager CED Finance Business Partner. The responsibilities of the Manager include but are not limited to: 

  • Delivering regular business insights on the CED distribution channel, including critical insights on customer and CommBank Yello. 

  • Conducting financial modelling and analysis required to guide optimal business decisions including FTE reporting, expenses and new products.  

  • Preparation, review and analysis of monthly reporting packs  

  • Preparation and review of monthly reconciliations 

  • Facilitating the planning, cascading, and maintenance of FTE and expense targets.  

  • Building and maintaining productive relations with finance and non-finance stakeholders including RBS Finance teams and CED business partners   

  • Other ad hoc reviews/ deep dives into business/ financial performance as required 

  • Preparing and presenting of outputs/ conclusions as required 
     

We’re interested in hearing from people who have 

  • Banking knowledge is desirable  

  • Graduate qualifications in a numerate discipline preferably finance, business or economics 

  • Strong commercial, financial and/or management accounting skills 

  • Strong ability to manage and present to senior stakeholders including Executive General Manager level 

  • Proven track record of understanding industry trends and translating and linking to business outcomes 

  • Excellent written and verbal communication skills 

 

**Apply Now to live your best life, by doing your best work with us! ** 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 10/06/2025

Top Skills

Financial Modelling
Reporting Tools

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