Manager, Data Engineering – Customer Success

We are building the next generation of capital markets technology. Global markets produce massive volumes of fastmoving, interconnected, and highly complex data—and our mission is to bring clarity, structure, and intelligence to it. Our teams are passionate problem solvers dedicated to capturing, storing, and transforming the world’s market data. If you thrive in data‑moving, interconnected, and highly complex data—and our mission is to bring clarity, structure, and intelligence to it. Our teams are passionate problem solvers dedicated to capturing, storing, and transforming the world’s market data. If you thrive in data driven environments and want to lead teams that power the technology behind the world’s leading financial institutions, we’d‑driven environments and want to lead teams that power the technology behind the world’s leading financial institutions, we’d love to meet you.

Role Overview

As the Manager, Data Engineering - Customer Success, you will lead a team responsible for supporting global financial institutions by diagnosing, resolving, and escalating technical issues across our data pipelines. You will guide engineers in delivering high-quality technical support while partnering closely with clients and cross‑quality technical support while partnering closely with clients and cross-functional development teams to ensure the reliability and performance of large‑scale, automated data flows.

This position sits at the intersection of data engineering, operations, and client engagement—ideal for a leader who excels at both managing technical teams and navigating complex data challenges in a high-impact‑impact environment.

What You’ll Do

• Lead, mentor, and develop a team of Data Engineers responsible for incident analysis, root-cause diagnosis, and issue resolution.

• Oversee Level 2 technical support across ingestion, transformation, and delivery pipelines.

• Drive continuous improvements in pipeline stability, performance, and monitoring practices.

• Partner with product teams and other engineering teams to prioritize fixes, escalations, and long-term technical solutions.

• Ensure consistent execution of workflow management, job scheduling, and operational best practices.

• Build strong relationships with key clients, providing guidance and transparency during technical events.

• Establish performance metrics, operational dashboards, and reporting to support data-driven decision making.

Required Qualifications

• The ideal candidate will have a background managing customer-facing engineering teams in financial technology or data-intensive industries.

• Strong hands‑on experience with Python and object-‑oriented application development.

• Deep understanding of workflow and job scheduling frameworks such as Jenkins, Rundeck, Apache Airflow, or similar.

• Proven background in batch data processing or largescale, automated data environments.

• Expertise in ETL pipelines and Data Lake architectures.

• Proficiency with Git-based version control (GitLab or GitHub).

• Strong Linux expertise, including server operations, system processes, daemons, and task automation.

• Experience leading technical teams and driving operational excellence in high-throughput data environments.

• Ability to work US shift: 6:30 PM – 3:30 AM IST.

Nice to Have

• Experience with cloud-based data platforms such as AWS Redshift, Athena, Dremio, or Snowflake.

• Familiarity with container orchestration and compute platforms like Kubernetes, AWS EC2, ECS, or EKS.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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