Everise Logo

Everise

Manager - FP&A

Posted Yesterday
Be an Early Applicant
2 Locations
Senior level
2 Locations
Senior level
Lead budgeting, forecasting, and financial analysis for Contact Center operations. Collaborate with various teams to optimize costs and prepare financial reports for senior leadership.
The summary above was generated by AI

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Financial Planning & Analysis:
Lead the budgeting, forecasting, and long-term planning processes for Contact Center / BPO operations. Develop and maintain financial models to analyze
revenue, costs, and profitability across clients, sites, and service lines.
Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership.

Partner with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.

Operational & Business Support:

  • Collaborate with Workforce Management to optimize labor costs and ensure staffing efficiency.
  • Evaluate cost structures, pricing strategies, and client profitability to support decision-making.
  • Track and analyze key performance indicators (KPIs), including revenue per FTE, cost per call, and utilization rates.
  • Support pricing and contract negotiations by modeling different scenarios and assessing financial impact.

Reporting & Insights:

  • Prepare financial reports and dashboards for senior leadership, providing insights into trends, risks, and opportunities.
  • Automate and improve financial reporting processes for increased efficiency and accuracy.
  • Conduct ad hoc financial analysis to support strategic initiatives, cost-saving efforts, and business expansion plans.

Qualification:

  • 5+ years of WFM / FP&A experience, preferably in a Contact Center, BPO, or service-oriented business.
  • Strong proficiency in financial modeling, forecasting, and scenario analysis.
  • Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.
  • Experience working with Workforce Management teams and understanding of labor planning.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Top Skills

Adaptive Insights
Anaplan
Bi Reporting Tools
Excel

Similar Jobs

Yesterday
2 Locations
Senior level
Senior level
Consulting
Lead the budgeting, forecasting, and planning processes for Contact Center operations. Collaborate with leaders to optimize costs and improve financial reporting efficiency.
Top Skills: Adaptive InsightsAnaplanBi/Reporting ToolsExcel
3 Days Ago
Hyderabad, Telangana, IND
Senior level
Senior level
Healthtech
The Manager I, FP&A is responsible for financial planning, forecasting, and budget processes while driving innovation and operational excellence through collaboration and process improvement.
Top Skills: BudgetingData AnalysisFinancial PlanningProject Management
4 Days Ago
New Delhi, Delhi, IND
Senior level
Senior level
Healthtech
This role involves overseeing budgeting and forecasting, driving strategic decisions, generating performance reports, and supporting business growth through financial insights.
Top Skills: AnaplanCognosOraclePower BISQLTableauTm1

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account