Manager - GEBS Business Operations

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Manager – LCS Projects Administration

Noida / Pune

As a Manager – for LCS Projects Administration, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity & Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management & Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager – GEBS Business Operations (LCS Projects & Contracts Mgmt.) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization.

Your Responsibilities:

• Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions.
• Support / ensure harmonization & collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes.
• Focus on people development as a key priority, including first level manager's development – feedback.
• Succession planning – coach & develop identify named successor (s) for all people managerial and Key / critical positions.
• Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions.
• Focus to lead operational efficiency in execution of processes and deliverables, across the organization.
• Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly.
• Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement.
• Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality & output parameters.
• Ensure optimum resource allocation & utilization, within set organisational goals.

The Essentials - You Will Have:

• Bachelor's Degree, with a diploma / degree in Business Administration
• Minimum of 12+ years of relevant experience in Business Operations, with 3+ years of direct people management experience
• Typically requires 8+ years of hands-on experience in the Order-to-Cash (O2C) process lifecycle (Projects / contracts delivery or fulfilment preferred).
• Have exposure to Global Work style, engagement with clients while sitting at remote locations.
• Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect
• Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams

The Preferred - You Might Also Have:

• Master's in Business Administration

• Experience in technological adoption for process automation, optimization as well enhancements for increased efficiency with sustained / improved customer satisfaction.

• Proven track record in leading cross-functional teams with a

• Lean Six Sigma Certification (Green Belt & above).

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.