interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Focus Area: Talent Enablement, Learning & Development, Business Partnering
About the Role:
We are seeking a talent enablement champion for the people team. This role will collaborate closely with Interface's business teams to enhance and fortify the foundational pillar of our growth - talent. As a business-facing role, the scope will expand as the business teams grow across geographies and the product diversifies. However, the primary areas of contribution for this role are outlined below:
What You Will Do:
People Consulting:
- Act as a functional consultant, leveraging your understanding of business coupled with subject matter expertise to support informed decision-making within the business teams to drive growth and mitigate risks.
Talent Transformation:
- Collaborate with business leaders to design aspirational career paths that foster meaningful conversations focused on learning, growth, and excellence at work.
- Proactively identify and address any disconnects to ensure all team members are set up for success.
Learning & Development:
- Design and deliver innovative learning and development programs aligned with organizational goals and employee development needs.
- Identify training needs through comprehensive assessments, performance evaluations, and feedback mechanisms.
- Collaborate with subject matter experts to develop engaging training materials, including e-learning modules, workshops, and seminars.
- Evaluate the effectiveness of learning initiatives through metrics and feedback mechanisms, making adjustments as necessary to optimize outcomes.
- Stay updated on industry trends and best practices to ensure programs remain cutting-edge and impactful.
Performance Management:
- Define and implement a robust performance management process, including goal setting, evaluations, feedback mechanisms, and improvement plans.
- Provide guidance and support to managers and employees on performance management best practices, offering coaching and development opportunities.
- Analyze performance data to identify trends and opportunities for improvement, collaborating with stakeholders to implement solutions.
- Promote a culture of continuous feedback and improvement through ongoing performance conversations and recognition programs.
Labour Law and Compliance:
- Ensure compliance with relevant labor laws, regulations, and HR policies and procedures.
- Stay informed about changes to labor laws and regulations, advising management on necessary actions to maintain compliance.
- Collaborate with legal counsel and other stakeholders to address compliance-related issues and mitigate risks effectively.
What We Are Looking For:
- Strong understanding of performance management, succession planning, and diversity and inclusion principles.
- Demonstrated ability to design and deliver effective learning and development programs that drive employee engagement and performance.
- Excellent communication, interpersonal, and leadership skills, with the ability to influence and collaborate at all levels of the organization.
- Strategic mindset with the ability to think analytically and translate business objectives into actionable HR initiatives.
- Proficiency in HRIS systems and talent management software.
- Knowledge of labor laws, regulations, and compliance requirements.
- Ability to work in a start up environment, think independently, and create scalable process.
Measures of Success:
- Timely and accurate reporting.
- Driving high e-NPS score.
- Retention of top performers, low attrition rates.
- Cultivating a culture of learning and high performance.
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
What We Do
interface.ai is an AI leader specializing in Intelligent Virtual Assistants for the financial sector. By integrating its deep banking domain understanding with AI, interface.ai is transforming interactions between banks, credit unions, their customers, and employees, leading the charge into the era of Interactive Intelligence for Banking.
Unveiling interface.ai's New Product Suite Powered By Generative AI:
Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance.
Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x.
Learn more: https://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for-creditunions-and-banks
